Course participant reviews for Conflict Management and Resolution Course
Average rating 4.8
Most useful topic: Tips on how to deal with different types of conflicts
Most useful topic: Conflict management techniques
Most useful topic: Conflict management techniques
Most useful topic: Types of assertiveness; managing difficult conversations
There is a lot of information and overlap in this course. A high level overview slide at the beginning and a recap slide at the end would be useful. I know it would be hard due ...
Karen was a great trainer. Very personable and expressive.
Most useful topic: Drama triangle and changing mindset
Most useful topic: All of it
Most useful topic: Communication channels; win/win strategy; behaviour styles
Most useful topic: Took box
Most useful topic: Communication channels & behaviour styles
All good Good welcome tea coffee biscuits and lunch good Course materials good BUT should give hand outs of slides or download onto phone using QR and pdf Good course conten...
Most useful topic: Communicating
Most useful topic: Moscow
Most useful topic: Frameworks to deal with conflicts
Most useful topic: Details
To provide questions and sentences that could help to resolve conflicts in a more constructive way; and how could body language could help on this as well
Most useful topic: EECC Model
Very enthusiastic delivery - thank you Stuart. Lots of useful information and insights. You kept it fun and engaging.
All was great and Stuart was very supportive and accommodating and delivered the course brilliantly
Most useful topic: how to respond
Most useful topic: How to ask the right questions/using the right words
Thanks to Denis :) Enjoyed it all :)
Very practical and engaging course. Tony B is fantastic - very knowledgeable and fun to listen to; and I throughly enjoyed the course