Course description
The Operational Excellence programme is a two-day specialist course designed to differentiate director level delegates from their peer group and enhance their career.
This highly interactive programme introduces theoretical and practical research to explore operational excellence through academic, leadership practice and organisational change lenses. Drawing extensively on real-life case studies and structured discussions, delegates will build on strategic visioning to design and implement operational excellence through the process, information, transformation and people dimensions of change.
Outcome / Qualification etc.
Learning Outcomes:
- Understanding the language, core concepts and theoretical frameworks associated with business operations in different sectors.
- The ability to build on a clear organisational strategy to drive customer value through operational improvement.
- Practised the use of the Fourth Industrial Revolution core concepts as an aspirational model for operational excellence.
- An awareness of how modern digital technology can be used to drive organisational change to sustain client value.
- An understanding of, and the opportunity to use business process mapping and information optimisation to drive change.
- An appreciation of the complex interaction between culture, leadership, employee behaviour and organisational change.
- A toolkit for engendering organisational change towards sustained operational excellence for use in their current and future roles.
Training Course Content
Day One | Frameworks and Models
- Objectives, structure and work method.
- Strategic context for change to realise operational excellence.
- Business operations - frameworks, components and concepts common in the different sectors.
- The fourth Industrial Revolution: cross-sector opportunities challenges and aspirations.
- Setting the context and environment for business change and continuous improvement.
- Case Studies 1 to 4: realising value through the use of digital technologies.
Day Two | People and Systems
- Business processes and value streams - concepts, capture and optimisation.
- Leveraging data, information and analytics for sustained competitive advantage.
- Digital transformation - operational excellence through smart use of technology.
- The five faces of agile: adapting to forces.
- The complex relationship between organisational culture, employee behaviour, leadership and change.
- Case Study 5: Driving competitive advantage through leveraging culture.
Course delivery details
The two-day programme will cover the following areas:
- Strategic context for change to realise operational excellence.
- Business operations - frameworks, components and concepts common in the different sectors (e.g. Six Sigma, Lean and OKAPI).
- The fourth Industrial Revolution: cross-sector opportunities challenges and aspirations.
- Setting the context and environment for business change.
- Business processes and value streams - concepts, capture and optimisation.
- Digital transformation - operational excellence through smart use of technology.
- The five faces of agile: adapting to changing internal and external forces.
- Leveraging data, information and analytics for sustained competitive advantage.
- The complex relationship between organisational culture, employee behaviour, leadership and change.
Get Inspired! Watch the Video
Salford Professional Development
Salford Professional Development (SPD) is a subsidiary of the University of Salford, located in Greater Manchester. It provides a wide range of training options, including in-house, virtual, and customised programs, serving over 9,000 clients annually from both the public and...