Course description
Successful public service leaders are adept at analyzing governments’ complex problems. However, effective leaders do not operate alone. They recognize that many answers may be found in the pooled knowledge obtained by collaborating with others. In addition, adopting these solutions requires successfully convincing decision-makers, such as senior management, councils, or boards. Rcademy presents this Critical Thinking, Problem Solving, and Decision-Making Training Course for Public Service Leaders to achieve these objectives.
This highly interactive class addresses principles and techniques for critical thinking, solution-oriented problem solving, and successful public speaking. It also allows participants to develop the capacity to analyze issues and opportunities and make well-informed choices.
Upcoming start dates
Suitability - Who should attend?
Who should attend?
The Critical Thinking, Problem Solving, and Decision-Making Training Course for Public Service Leaders Training Course by Rcademy is suitable for:
- Team members and leaderswho are responsible for the direct implementation of projects and organizational activities
- Supervisorswho manage the operation and efficiency of teams and report back to the senior management
- Project managerswho make strategic technical decisions over project implementation
- Senior management isresponsible for monitoring the effective implementation of various organizational activities
- Head of the departmentin charge of making decisions that relate to the need of each specific department
- Stakeholderswho have a large influence or are impacted by decisions made by the organization
- Any other professionalinterested in learning aboutCritical Thinking, Problem Solving, and Decision-Making Training Courses for Public Service Leaders
Outcome / Qualification etc.
This training course will help participants, especially public service leaders, develop critical thinking and problem-solving skills. Here are the objectives of the course:
- Develop and apply critical reasoning skills in teams and organizations
- Focus on the application of critical reasoning approaches available to solve challenges
- Recognize individual preferences and adjust them to conditions and other individuals
- Workplace uses of critical thinking and problem-solving techniques
- Utilize behavioral patterns to cultivate critical thinking – in individuals and group members
- Enhance facilitation skills to elicit the thoughts of others and direct their efforts
- Optimise group decision-making to expand possibilities while avoiding “groupthink.”
- Customise methods for resolving situational problems by employing proven frameworks
- Analyse and improve the decision-making process in the organization
- Manage a disciplined solution-seeking approach to stimulate innovation in the public service
- Tailor presentations to the requirements of public sector stakeholders and decision-makers
- Employ excellent presenting and influencing skills for leadership success in the public sector
- Develop teams’ and divisions’ critical thinking and problem-solving abilities
Training Course Content
Module 1: Overview of Critical Thinking, Problem Solving, and Decision Making
- Introduction to critical thinking – Rational – Sceptical – Unbiased analysis – Analysis of evidence
- Overview of critical thinking skills – Traits of critical thinkers – Developing critical thinking skills
- Logical and rational thinking – Reflective thinking – Independent thinking – Challenged thinking
- Cognitive ability
Module 2: Overview of the Problem
- Introduction to problem – Definition – Categorisation of problems
- Causes of problem – Signs of problem
- Creative problem solving
Module 3: Approaches to Problem-Solving
- Introduction to problem-solving
- Identifying problems – Problem analysis – Situation appraisal – Decision analysis – Prioritisation tools
- Problem-solving models – CREATE model
- Solution barriers
- Problem-solving techniques – Individual – Team
Module 4: Creative Problem-Solving Skills
- Overview of public service – Business context
- VUCA world – Volatility – Uncertainty – Complexity – Ambiguity
- Creative problem solving – Faster decisions – More profit
- Creative problem skills – Disruptive idea
- Leadership role in problem-solving
Module 5: Techniques for Problem-Solving
- The five why technique
- Fishbone diagram method – Cause – Effect
- Brainstorming
- Root cause analysis
- Pareto technique
- Six thinking hats
Module 6: Personal Problem-Solving Approach
- Overview of personal approach
- Whole brain thinking – Left brain – Right brain
- Exploring personal creativity – Stimulating creativity
- Extending the circle – Moving outside personal style
- Personal barriers
Module 7: Skills for Critical Thinking
- Overview of the creative process – Mind maps – Concept charts – Flow charts – Meta thinking – Triangulation
- Data and information blocks
- Tool and techniques – Reading skills – Speaking – Listening
- Logical arguments and reasoning
- Evidence and justification
Module 8: Applying Critical Thinking in Public Service
- Active group creative thinking
- Brainstorming options – Use in teams
- Challenging assumptions – Constructive manner
- Critical thinking among team members
- Personal action plan
Module 9: Convergent and Divergent Thinking
- Introduction to thinking styles – Characteristics of convergent thinking – Characteristics of divergent thinking
- Steps in convergent thinking
- Steps in divergent thinking
- Application of thinking style
Module 10: Implementing Decisions
- Overview of decision making
- Activating action plan
- The ethical and legal concern
- Individual decision making
- Organizational decision making
- Barriers of Implementation
Request info
Rcademy
Rcademy is a global training and consultation organisation set out to bridge the gap between you now and what you can be in the near future. We are facilitators of knowledge impartation. Our team of established and experienced training enthusiasts...