Course description
A career in Quality Assurance (QA) gives individuals a chance to make a significant difference in how people or organizations operate and the quality of their products. However, designing a program through corrective action and implementing quality cost strategies in an organization is challenging. With a wide range of projects, procedures, and places to choose from, being a competent Quality Assurance professional allows for a wide range of personal and professional growth.
When should quality assurance commence?
Quality Assurance begins once the purpose and requirements of a project are identified. The requirements must be tailored to include important details regarding the color, size, quantity, and other important elements specific to the products being assessed.
Upcoming start dates
Suitability - Who should attend?
Who should attend?
The Certified Quality Assurance Professional (CQAP) Training Course by Rcademy is ideal for everyone who is involved in the implementation and improvement of quality management and organizational performance, including:
- Quality Assurance Manager who develops and protects the company’s quality standards
- Team leaders interested in establishing quality standards and test plans for their teams to create testing methods
- Managers of human resources are responsible for ensuring productivity through constructive criticism and feedback
- Professionals in the customer service industry who are invested in providing high-quality services and customer experience
Outcome / Qualification etc.
At the end of the Certified Quality Assurance Professional (CQAP) Training Course by Rcademy, participants will be able to achieve the following:
- Identify the main advantages of total quality management for an organization
- Understand the role of leadership in supporting quality management systems
- Learn how to set up the system to monitor and enhance quality control procedures
- Identify quality improvement approaches that may be used regularly to keep things going in the right direction
- Understand the significance of quality standards and models such as ISO, TQM, Malcolm Baldrige, and EFQM
- Understand the significance of quality in the workplace
- Analyse and summarise the most widely used quality philosophies and methods to help companies set their objectives
- Investigate quality models and prizes from various sources, including worldwide, national, and local.
- Organise Quality Assurance programs for businesses and train employees in their respective organizations
- Acquire a solid grasp of the Quality Assurance functions in their organizations
Training Course Content
Module 1: Introduction to Quality Assurance and Control
- Learning Quality Assurance Objectives
- Control and assurance of quality (QA/QC)
- Definition of total quality management (TQM)
- The Fourteen Deming’s Points of Quality Assurance
- Getting to Know the Six Sigma Process
- Principles of Lean Manufacturing
- Obstacles to total quality management implementation (TQM)
- Traditional vs total quality management
- An overview of a variety of quality enhancement methods
Module 2: Quality Assurance and Control Methods
- Prevention is a cornerstone of implementing total quality management.
- Quality-oriented service delivery
- Defining a purpose, goals, and objectives
- Identifying opportunities to improve an organization’s Quality Assurance
- Team building and leadership exercises for improving productivity and quality
Module 3: Techniques to Improve Quality and Control
- Benchmarking for process improvement: a starting point
- Achieving the Baldrige National Quality Standards: the BNQP
- Causes and Consequences of Quality and excellence awards
- Control charts using the Pareto Principle
- Examples of real-world cases of Quality Assurance improvements
- Methods for boosting creativity
- Monitoring outcomes
Module 4: Instilling a Quality Mindset – The Importance of TQM
- Understanding and applying the principles of TQM
- Understanding and implementing a quality leadership approach
- Developing and coaching quality: practical advice for employees and leaders
- Developing customer-focus business strategies
Module 5: Improvement Activities for Organization’s Quality Assurance and Control
- Improving quality for the customer
- Increasing employee satisfaction for the organization
- The importance of SMART goal-setting
- Summary and evaluation of possible action plan for the improvement of ideas for organizations
Module 6: Quality Management Leadership and Management
- Process-based definitions
- Limitations on productivity
- Involvement of MUDA
- Waste of poor quality costs
Module 7: Developing Teams in a Quality Management System
- Role of teams in quality management projects and why are they so important?
- Obstacles to team success
- Characteristics of successful teams
- The cycle of team building
- Selection instruments for members of the team
Module 8: Relationship Management and Customer Satisfaction
- Methods and tools employed in the management of customers
- Segmentation based on customer identity
- Principles of good customer service and interpersonal relations
- Retention and loyalty of customers, customer surveys, and the deployment of quality functions (QFD)
Module 9: Controlling the Quality of a Production Process
- Sample check sheets graphs
- Cause and effect diagrams
- Process capability studies
- Scatter diagrams, control charts, and other examples of basic statistical data collection techniques
Module 10: Strategic Quality Management
- Understanding the fundamentals of quality control and management
- Models of business excellence
- Global best practices
- Strategic quality management
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Rcademy
Rcademy is a global training and consultation organisation set out to bridge the gap between you now and what you can be in the near future. We are facilitators of knowledge impartation. Our team of established and experienced training enthusiasts...