Course description
The duty is a ‘step-change’ in regulatory compliance. As such it has transformed the way in which firm’s and staff work with customers. Our course prepares your team, explaining the reasons the duty has been created and what they need to do to comply.
It’s ideal for managers checking they have implemented the standards correctly or for more junior staff to give them an understanding of what’s required. The creator of this course is a published author, with law textbooks on the Consumer Duty.
This course is designed for staff subject to the FCA's Consumer Duty. If you want to purchase the training in bulk for larger teams rather than per person, please reach out to us through the "Contact Provider" button.
Upcoming start dates
Training Course Content
- Welcome to the Course
- The Consumer Duty: An Overview
- A Customer's Objectives
- The Target Market
- Communication
- Customer Support
- Next Steps
Course delivery details
Features include:
- Access anywhere including on mobile devices
- No hosting required
- Request bespoke course design
- Bulk sign-up assistance
- Test at end to ensure learning
- Certificate of learning provided
- Track completion
- MI reporting
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RB Compliance Consultancy LTD
We are financial services training and consultancy experts. Our e-learning courses, reflecting our expertise, are focused on FCA and Data Protection Compliance. Our USP is engagement, our passion is to break the notion that compliance training is boring which we...