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Professional Training

The Consumer Duty

Length
Self Paced
Price
20 GBP excl. VAT
Next course start
Start Anytime! See details
Course delivery
Self-Paced Online
Length
Self Paced
Price
20 GBP excl. VAT
Next course start
Start Anytime! See details
Course delivery
Self-Paced Online
Leave your details so the provider can get in touch

Course description

The duty is a ‘step-change’ in regulatory compliance. As such it has transformed the way in which firm’s and staff work with customers. Our course prepares your team, explaining the reasons the duty has been created and what they need to do to comply.

It’s ideal for managers checking they have implemented the standards correctly or for more junior staff to give them an understanding of what’s required. The creator of this course is a published author, with law textbooks on the Consumer Duty.

This course is designed for staff subject to the FCA's Consumer Duty. If you want to purchase the training in bulk for larger teams rather than per person, please reach out to us through the "Contact Provider" button.

Upcoming start dates

1 start date available

Start Anytime!

  • Self-Paced Online
  • Online
  • English

Training Course Content


  1. Welcome to the Course
  2. The Consumer Duty: An Overview
  3. A Customer's Objectives
  4. The Target Market
  5. Communication
  6. Customer Support
  7. Next Steps

Course delivery details

Features include:

  • Access anywhere including on mobile devices
  • No hosting required
  • Request bespoke course design
  • Bulk sign-up assistance
  • Test at end to ensure learning
  • Certificate of learning provided
  • Track completion
  • MI reporting

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RB Compliance Consultancy LTD
11 Rochester Place, Dinnington
NE13 7NU Newcastle Upon Tyne Tyne and Wear

RB Compliance Consultancy LTD

We are financial services training and consultancy experts. Our e-learning courses, reflecting our expertise, are focused on FCA and Data Protection Compliance. Our USP is engagement, our passion is to break the notion that compliance training is boring which we...

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