Course description
The expected skill set of those working with debt is increasing, the recent economic pressures have brought financial difficulties into focus with the FCA stepping in to enhance customer protection.
This course brings the learner up to speed with the latest expectations in this area, including:
- How to identify customers in financial difficulties
- Forbearance and regulatory requirements
- Breathing space regulations
- Support options
- Managing the conversations
This course is designed for staff who work with customers in arrears. If you want to purchase the training in bulk for larger teams rather than per person, please reach out to us through the "Contact Provider" button.
Upcoming start dates
Training Course Content
- Welcome to the Course
- Defining Financial Difficulties
- Identifying Financial Difficulties
- Supporting Customers
- Soft Skills
- Next Steps
Course delivery details
Features include:
- Access anywhere including on mobile devices
- No hosting required
- Request bespoke course design
- Bulk sign-up assistance
- Test at end to ensure learning
- Certificate of learning provided
- Track completion
- MI reporting
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RB Compliance Consultancy LTD
We are financial services training and consultancy experts. Our e-learning courses, reflecting our expertise, are focused on FCA and Data Protection Compliance. Our USP is engagement, our passion is to break the notion that compliance training is boring which we...