Course description
FCA compliance comes with several requirements, one is to be able to handle complaints in accordance with DISP. This course helps staff of all levels identify a complaint, understand what to record and how to respond in accordance with DISP.
However, we don’t stop there, this course also covers the soft skills needed to manage the difficult interactions with complainants.
This course is designed for staff who deal with complaints from customers of FCA regulated products in the course of their work. If you want to purchase the training in bulk for larger teams rather than per person, please reach out to us through the "Contact Provider" button.
Upcoming start dates
Training Course Content
- Welcome to the Course
- DISP: The Complaints Handling Rules
- Soft Skills
- Investigation Skills
- Resolving Complaints
- The Role of the Financial Ombudsman Service
- Next Steps
Course delivery details
Features include:
- Access anywhere including on mobile devices
- No hosting required
- Request bespoke course design
- Bulk sign-up assistance
- Test at end to ensure learning
- Certificate of learning provided
- Track completion
- MI reporting
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RB Compliance Consultancy LTD
We are financial services training and consultancy experts. Our e-learning courses, reflecting our expertise, are focused on FCA and Data Protection Compliance. Our USP is engagement, our passion is to break the notion that compliance training is boring which we...