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Professional Training

Complaints Handling

Length
Self Paced
Price
20 GBP excl. VAT
Next course start
Start Anytime! See details
Course delivery
Self-Paced Online
Length
Self Paced
Price
20 GBP excl. VAT
Next course start
Start Anytime! See details
Course delivery
Self-Paced Online
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Course description

FCA compliance comes with several requirements, one is to be able to handle complaints in accordance with DISP. This course helps staff of all levels identify a complaint, understand what to record and how to respond in accordance with DISP.

However, we don’t stop there, this course also covers the soft skills needed to manage the difficult interactions with complainants.

This course is designed for staff who deal with complaints from customers of FCA regulated products in the course of their work. If you want to purchase the training in bulk for larger teams rather than per person, please reach out to us through the "Contact Provider" button.

Upcoming start dates

1 start date available

Start Anytime!

  • Self-Paced Online
  • Online
  • English

Training Course Content


  1. Welcome to the Course
  2. DISP: The Complaints Handling Rules
  3. Soft Skills
  4. Investigation Skills
  5. Resolving Complaints
  6. The Role of the Financial Ombudsman Service
  7. Next Steps

Course delivery details

Features include:

  • Access anywhere including on mobile devices
  • No hosting required
  • Request bespoke course design
  • Bulk sign-up assistance
  • Test at end to ensure learning
  • Certificate of learning provided
  • Track completion
  • MI reporting

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RB Compliance Consultancy LTD
11 Rochester Place, Dinnington
NE13 7NU Newcastle Upon Tyne Tyne and Wear

RB Compliance Consultancy LTD

We are financial services training and consultancy experts. Our e-learning courses, reflecting our expertise, are focused on FCA and Data Protection Compliance. Our USP is engagement, our passion is to break the notion that compliance training is boring which we...

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