Course description
Advanced Credit Control - Customer Focused
"Credit Controllers wish to control credit rather than chase debt."
As an experienced credit controller you have a full understanding of cash flow and finance. This course looks at the soft skills required to harness positive relationships inside and outside of the business to enhance customer perception and increase margin.
Outcome / Qualification etc.
- An understanding of the importance of the credit controller to on-going business success
- Developing the appropriate relationships to control credit rather than chase debt
- A greater awareness of the cost to brand of putting a client on 'Stop' without the knowledge of the Sales person or Buyer
- Increased enjoyment in the role
- Positive impact on cash flow and margin
Training Course Content
- 09:30 - 10:00 Coffee & Course Objectives
- 10:00 - 11:00 Utilising positive communication skills to Influence and Persuade
- 11:00 - 11:15 Coffee Break
- 11:15 - 13:00 Credit Controllers as an integral part of the customer journey
- 13:00 - 14:00 Lunch
- 14:00 - 15:00 Understanding the cost in time, money and manpower to identify the target market and convert to sales.
- 15:00 - 16:00 Importance of developing the right relationships, internally and externally to positively promote the brand and cash flow.
- 16:00 - 16:30 Putting it all together. Summary & Action Plans Agreed
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Expenses
Fee includes all course materials, Participant packs, certification and lunch
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PTP: Practical Training for Professionals - leading provider of sales and management training in the UK
PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...