Course description
The world of IT can be confusing if you don’t speak the language, so our Communication Skills for IT Specialists course is designed to help you effectively engage with all types of audiences. This informative course will enable you to manage and build positive relationships within any organization as businesses continue to embrace technological advancements. To be a great communicator, you need, first of all, to understand the theory behind good communication and the positive results it brings. In this course, you’ll learn how to be a good listener, as well as learn how to build trust through effective communication, which is essential when working in a technical team environment. What’s more, to truly add value, you’ll learn how to act with diplomacy and tact to become a successful and professional communicator in the IT field.
Computer experience and a willingness to engage in different forms of communication.
Upcoming start dates
Suitability - Who should attend?
Is this for you?
The aim of this course is to learn how to communicate successfully while managing projects and people within the IT industry.
Pre-Requisites
Computer experience and a willingness to engage in different forms of communication.
Outcome / Qualification etc.
This course has been created specifically for IT Specialists to help them improve their communication skills in everyday dealings with colleagues and clients.
Training Course Content
- Module 1: Proven Techniques for Technical Communication
- Module 2: Communicating Effectively with Customers
- Module 3: Making an Impact with Non-Verbal Communication
- Module 4: Communicating with Confidence
- Module 5: Trust Building through Effective Communication
- Module 6: Improving your Technical Writing Skills
- Module 7: Become a Great Listener
- Module 8: Acting with Diplomacy and Tact
- Module 9: Handling Team Conflict
Continuing Studies
Gaining valuable IT-related training will show employers you’re serious about your career progression. If you’re keen to work as an IT Support Engineer or HelpDesk Specialist, for example, being able to effectively communicate with your customers is a must.
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Pitman Training enables businesses to upskill their people and teams to take advantage of changing technologies and ways of working. This is reflected in our range of digital skills programmes that go far beyond Pitman Training’s traditional strengths in Office...