Hotel and Hospitality Level 5

This level 5 course will provide you with the knowledge you’ll need to succeed within the hotel and hospitality industry. It is ideal for:

• Students who want to begin or further their career in the hotel and hospitality industry.
• Learners that want to go onto university and further learning.
• Those aspiring to develop their knowledge and skills in areas such as food and beverage supply, account and cost control and more.

Join over [past_students_count] other students who chose to improve their education and boost their employability through distance learning.

Course Content

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Module 1 Food and beverage supply chain management

• Develop an understanding of supply chain systems and how these are relevant within food and beverage preparation within hospitality both domestically and globally.

Module 2 Quality management

• Understand quality and quality management and its role within a hospitality setting and analyse and evaluate a quality management system within an organisation.

Module 3 Events and conference management

• Discover the operational issues that form the basis for successful events and conferences.

Module 4 Customer relations management

• Learn the importance of customer relationship management (CRM) within hospitality and understand how to proceed to ensure effectiveness.

Module 5 Managing people

• Recognise the key principles of management behaviour, styles, responsibilities and skills and the effectiveness of management within different organisational structures.

Module 6 Current issues in HRM

• Recognise the key principles of human resource management (HRM) and the issues that managers must consider when carrying out their duties, in addition to understanding how current legislation impacts human resources within hospitality.

Module 7 Revenue management

• Discover the key elements of revenue management and how this affects pricing within hospitality, particularly bedrooms. Understand and be able to implement yield management practices and overbooking policies.

Module 8 Corporate social responsibility

• Understand key principles of corporate social responsibility (CSR) and the impact hotels have on social, cultural and environmental factors.

Module 9 Contemporary issues

• Gain an understanding of the nature and impact of contemporary issues that affect hospitality, and the need for flexibility.

Module 10 Business planning

• Understand how to create a business plan for a hotel or hospitality organisation.