Course participant reviews for MANAGING IMPOSSIBLE PERSONALITIES™ • Difficult People Management for Managers • ILM Recognised • In-house
Average rating 4.8
I am now able to influence behaviour positively
You assisted the uncompromised resolution of conflict
You helped me deal with many difficult personalities
We’ve now resolved our interdepartmental conflict
Now managing our conflict every day, which means less stress for me!
I can now better evaluate arguments put forward
I now ask tough questions without offence or defence. Tough course too!
I am now able to negotiate and resolve disputes quickly
I have now resolved conflict and reduced boundaries
I can now get along with some of the difficult personalities at work
Your ability to make each tool relevant to our own situations is just brilliant
I am improving client relations, by utilising your models
I am now achieving acceptable outcomes in negotiations
Tools to help me negotiate better in my meetings
I am now able to manage the day-to-day conflict at work
I used your ideas and wisdom to resolve a five-year dispute
Clear improvements in our business since using you
I can now successfully negotiate conflict
Helping get the right outcomes through a new vocabulary