Search courses 👉

Course participant reviews for LEADING DEFIANT TEAMS™ • Conflict Management for Managers • ILM Recognised

Average rating 4.8

Based on 43 reviews.
Reviews are published according to our review policy.
Write a review!
P. Robinson, Emergency Response Manager, Magenta Living
4/5
01 Nov 2021
difficult conversations

Our sessions demonstrated different techniques or approaches to having difficult conversations. I really appreciated the opportunity to observe the trainer demonstrating how to ...

Show more
F. Willow, CEO, The Fawcett Society
5/5
01 Nov 2021
Bramson's difficult people

Bramson's difficult people felt like the most useful to my current situation

K. Sangha, Human Resources Manager, KCF Law LLP
5/5
01 Nov 2021
Great conflict management tools

Great conflict management tools which I am now putting into practise.

N. Zandy, Senior Project Manager, Micromass UK Ltd
5/5
01 Nov 2021
manage difficult behaviour

Gave me tools and awareness of how to manage difficult behaviour

O. Klochkova, COO, Playson Ltd
5/5
01 Oct 2021
different types of personalities

I now understand different types of personalities, what drives them, and how to deal with them.

A. Kryzhanovskiy, Head of Engineering, Playson Ltd
4/5
01 Oct 2021
Sherman Tanks, Narcissists, Super Agreeables

Useful discussions on Sherman Tanks, Narcissists, Super Agreeables. And an open-frame discussion on diplomacy.

V. Lapin, Head of Product, Playson Ltd
5/5
01 Oct 2021
types of difficult people

An excellent system and classification for types of difficult people plus application of practical techniques to deal with difficult people

M. Tadross, Head of Account Management, Playson Ltd
4/5
01 Oct 2021
identify 'probable causes'

Learning several people 'types', understanding the need to identify 'probable cause' to contextualise behaviour. Having specific learning on most effective techniques to deal wi...

Show more
R. Kravchuk, Head of Human Resources, Playson Ltd
4/5
01 Oct 2021
deal with difficult people

Indespensibe techniques to help managers deal with difficult people.

I. Dobrovolska, Head of Finance, Playson Ltd
4/5
01 Oct 2021
types of "strange" people

To raise awareness of different types of "strange" people and try analyze root cause of their behaviour to react properly, not to engage in office politics

O. Mylotskyi, Head of R&D, Playson Ltd
3/5
01 Oct 2021
Snipers and Exploders

Interesting ideas how to deal with Sherman Tanks, Snipers and Exploders. And to find out few new types, like Placator, Leveler, Computer…

N. Armstrong, Regional Manager, Reed Recruitment
5/5
01 Sep 2019
manage difficult behaviours

Learnt techniques to manage difficult behaviours and practised through role play.

A. Donachie, Global Operations Director, Te Connectivity Ltd
4/5
26 Jun 2018
Intensive training

Intensive leadership training. Excellent but exhausting!

A. Tranfa, Diagnostic Imaging Supervisor, Bupa
5/5
26 Jun 2018
Contagious enthusiasm!

Your enthusiasm is contagious! It inspired us to make positive changes

B. James, Author And Speaker, Brian James Group
5/5
26 Jun 2018
Building loyal relationships

I am now building loyal relationships with customers

B. Newport, Commercial Director, Scott Asset Management Ltd
5/5
26 Jun 2018
Resolving our disputes

I am now able to resolve workplace disputes strategically

B. Padgett, Executive Member, Young Presidents Organisation
5/5
26 Jun 2018
We all profited

Our YPO members profited from your leadership training

C. Bardsley, Commercial Director, Adventis Health Ltd
5/5
26 Jun 2018
Managing narcissism

I learned how to respond to narcissistic behaviour

D. Forsythe, Marketing Manager, Society For All Artists
5/5
26 Jun 2018
Managing difficult behaviour

I now have skills to tackle and manage difficult behaviour

G. Sidoo, Senior Delivery Manager, Neal And Massy Wood Group Ltd
5/5
26 Jun 2018
Squashed team conflict

I have closed gaps in my team and squashed conflict!

J. Etten, Human Resources Manager, Chubb Insurance
5/5
26 Jun 2018
Problems resolved

You helped us to resolve specific behavioural problems

J. Mears, General Manager, Integrated Pathology Partnerships Ltd
5/5
26 Jun 2018
Changed my attitude

You positively changed my attitude towards leadership

J. Sharpe, Head Of Risk, Abn Amro Lease
5/5
26 Jun 2018
Intelligent conflict solutions

Intelligent strategies that have provided solutions to conflict

K. Chapman, Family Games Manager, Hasbro Plc
5/5
26 Jun 2018
Understanding behaviour

You helped us to understand our customers better

K. Milner, Portfolio Manager, Oxford University Press
5/5
26 Jun 2018
Excellent course

Helped me create, build, and manage my work relationships

Displaying 1-25 of 43 reviews
1
2