LEADER SURVIVAL™ • Crisis Management for Managers • ILM Recognised

CRISIS MANAGEMENT SKILLS FOR MANAGERS

CRISIS MANAGEMENT MODULES

CRISIS PHASES

• Be aware of the phases of any crisis and how the associated elements take shape
• Recognise the natural progression of crisis and the consequential ripple effect
• ‘Know your enemy’ and learn the skill of anticipation, to predict market changes

MANAGING CRISIS

• Follow critical steps in managing crisis when it strikes and if it takes you by surprise
• Employ strategy and tactics, to ensure and maintain focus throughout the crisis
• Navigate through the ‘Acute Crisis’ stage to ensure that you stay afloat

SURVIVING CRISIS

• Prevent a crisis from destroying you and then leaving devastation in the aftermath
• Know how to keep a tight ship, to become super-efficient and organised
• Re-evaluate your organisational health, as well as that of yourself and your team

BRAND REINVENTION

• Become the recognised phoenix in your industry, which rises from the ashes
• Reinvent your brand, explore new markets, and capitalise on competitor closures
• Know how to turn your organisation around quickly and efficiently

TEAM SURVIVAL

• Recognise the emotional and behavioural stages that your team experiences in a crisis
• Address the fear, stress, and grief, which you and your team face during a crisis
• Develop emotional coping methods during a crisis, even when your outlook is bleak

CRISIS MANAGERS

• Identify the importance and nature of the crisis management team
• Appoint crisis managers, delineate duties, and delegate selected tasks
• Re-define the roles for each departmental manager, to reset their outcomes

CRISIS LEADERSHIP

• Determine and adopt an appropriate leadership style, to ensure team compliance
• Develop your crisis leadership style quickly, by applying practical psychology
• Establish a culture of optimism, endurance, and tenacity, to retain your key players

CRISIS COMMUNICATION

• Address misconceptions and fake news, by using vocabulary which presents the facts
• Update your vocabulary, to convey a sincere message of hope and recovery
• Console your people, customers, and stakeholders, without using empty words