Course description
The old believe that a fully redundant data centre facility will save the day is no longer true as many research outcomes have revealed that the majority of downtime is caused by the human factor. Policies, processes, procedures and work instructions should be carefully developed, ideally following relevant standards, to ensure an effcient and effective data centre operations which are also compliant to the required regulations.
The CDFOS© (Certified Data Centre Facilities Operations Specialist) course is a three-day course which will enable participants to fully understand the requirements of running the day-to-day operations of a mission critical data centre. Participants will gain all the required competences for running the daily operations, understand which processes should be in place, and the critical elements of those processes and how to execute them. The course is fully aligned with the DCOS© (Data Centre Operations Standard).
Upcoming start dates
Suitability - Who should attend?
Data centre facilities operations management have proven to be the key differentiator between a data centre that is performing well or badly.
Training Course Content
Service Level Management
- Service Level Management
- Needs analysis
- Capability assessment
- Service portfolio and catalogue
- Service Level Agreements
- Reporting - Complaint procedure
- Customer satisfaction
- Service Improvement Process (SIP)
Safety and Crisis Management
- Most common type of accidents and why they often happen
- The roles and responsibilities of appointed safety staff
- The importance of the OH&S or WHS manual
- Calibration of measurement and test equipment
- Proper lock-out/tag-out procedures
- Emergency response plan requirement for various potential emergencies
- The importance of Permit To Work
Physical Security
- Standard Operating Procedures (SOP) for security
- Security risk assessment
- Security zones
- Physical inspections / security patrols
- Delivery of goods / holding area
- Entry control of individuals
- Badges and key management
- Security monitoring
- Security incident reporting
Facilities Maintenance
- The importance of maintenance
- Maintenance definitions
- Maintenance operations procedures (MOP)
- Service reports
- Spare management
- Tools
- Housekeeping
Data Centre Operations
- Shift handover
- Walk around duties
- Service management
- Release management
- Configuration management
- Floor management
- Equipment life cycle management
Monitoring/Reporting/Control
- Monitoring requirements
- Facilities monitoring matrix
- Sensor / alarm point testing and calibration
- Notification matrix
- Escalation requirements
- Reporting
Project Management
- Project management
- Project organization
- Project manager
- Initiation
- Planning
- Execution
- Monitor and control
- Closing
- Evaluation / lessons learnt
Environmental Sustainability
- The importance of sustainability
- Environmental standards
- Power efficiency indicators
- Energy saving best practises
- Water management
- Sustainable energy usage
Governance and Compliance
- The importance of document management
- The siz sub-processes of document management
- Asset management
- Requirements or asset recording
Exam: Certified Data Centre Facilities Operations Specialist (CDFOS©)
- Certification exams are administered at the end of the course. The exam is a 90-minute closed book exam, with 60 multiple-choice questions. The candidate requires a minimum of 42 correct answers to pass the exam. Online exam results are known immediately and paper-based exam results will be known within one week.
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Nexus Human
For over 20 years Nexus Human has specialised in IT and Business Skills Training and Certification in the UK and Ireland. What makes Nexus Human different is putting people at the core of what we do. We deliver both private...