Course description
Managing the facilities of today's high-end and high-availability data centers is an extremely demanding and complex task which is often underestimated. There is often very little appreciation and understanding of the complexities of managing today's mission-critical data centers where downtime is not an option, especially since many of the data centers are operating at, or near, their design limits. Operations management at the facilities layer makes all the difference. Even a data center designed to the highest redundancy level as per the ANSI/TIA-942 standard could still experience many unscheduled downtime events due to poor planning, operations, maintenance and management processes.
Upcoming start dates
Outcome / Qualification etc.
After completion of the course the participant will be able to:
- Perform the needs analysis translating business requirements to data center services
- Set-up and manage the data center operations team
- Implement and monitor safety- and security practices
- Identify a suitable maintenance program for the data center facility and its equipment
- Select the appropriate policies and procedures required for data center operations
- Monitor the data center availability, capacity and capability
- Manage and implement basic data center projects
- Set-up and implement an environmental sustainability program
- Select an appropriate back-up site to support organizational resilience
- Identify and respond to risk in the data center
- Manage and support the document life cycle
- Create a basic budget proposal
- Select and manage vendors and measure their performance
- Manage data center assets
Training Course Content
Service Level Management
- Service Level Management
- Needs analysis
- Capability assessment
- Service portfolio
- Service catalogue
- Service Level Agreements (SLAs)
- Availability measurement
- Data points in SLA
- Service reporting
- Complaint procedure
- Customer satisfaction measurement
- Service Improvement Process (SIP)
- SLA content
The Data Center Organization
- Operational issues
- Organization chart
- Roles and responsibilities
- Skills matrix
- Contingency / backup roles
- Shift management
- Performance management
- Career development
- Training and assessment
- Job rotation
- Succession planning
- Disciplinary program
Managing Safety & Statutory Requirements
- Safety policies and regulations
- Occupational Health and Safety (OH&S)
- Safety awareness training
- Permit to Work (PTW)
- Lock-out / Tag-out
- Personal Protective Equipment (PPE)
- Testing and tagging of equipment
- Emergency preparedness and response
- Reporting of safety issues
- Reviews / internal audit / external audit
Managing Physical Security
- Security policies and procedures
- Security standards and guidelines
- Security staff
- Security awareness
- Security incident management
- Disciplinary program
- Reviews, internal and external audits
Facilities Management
- Maintenance policies and procedures
- Various maintenance programs
- Outsourcing of maintenance activities
- Maintenance contract options
- Warranty
- Maintenance schedule
- Service situations
- Spart part management
- Contamination control
Data Center Operations
- Policies and procedures for data center operations
- Service operations and the daily data center operations
Monitoring / Reporting / Control
- Monitoring requirements
- Escalation procedures
- Reporting
- Trend analysis
- Reviews
Project Management
- Project management
- Project organization
- Project manager
- Project phases
Environment Sustainability
- The importance of sustainability
- Sustainability policies
- Environmental management
- Power efficiency indicators -
- Waste management -
- Water management
- ICT utilisation management
- Environmental performance measurements
- Renewable energy factor (REF)
Organizational Resilience
- Business continuity
- Data center facility options
- Business Impact Analysis
- Type of facility
- Human resources
- Facility, equipment and consumables
Governance, Risk and Compliance
- Management commitment
- Coordination, collaboration and integration
- Compliance
- Risk management
- Document management
- Financial management
- Vendor management
- Asset management
Request info
Nexus Human
For over 20 years Nexus Human has specialised in IT and Business Skills Training and Certification in the UK and Ireland. What makes Nexus Human different is putting people at the core of what we do. We deliver both private...