Teamwork for Support Staff & Professional Services - Webinar

Introduction

This webinar is tailored for support staff and professional service teams to strengthen their teamwork capabilities, enhance communication, and develop collaborative skills that contribute to the overall efficiency and success of their organisations.

Delegates will learn practical strategies to improve all these key skills, as well as strategies to resolve conflicts and foster a positive, productive, and supportive work environment.

What You Will Learn

This webinar will cover the following:

• What is teamwork?
• Definition and importance of teamwork
• Benefits of effective teamwork
• Team roles and responsibilities
• Identifying and understanding different team roles
• Effective communication within teams
• Building trust and rapport
• The importance of trust in teams
• Strategies for building trust and rapport
• Active listening skills
• The power of active listening
• Techniques for effective listening
• Assertive communication
• Expressing needs and opinions confidently
• Handling difficult conversations
• Nonverbal communication
• The impact of body language and tone of voice
• Interpreting nonverbal cues
• Understanding conflict
• Identifying the root causes of conflict
• The impact of conflict on teams
• Conflict resolution strategies
• Negotiation and compromise
• Mediation and arbitration
• Problem-solving and collaboration
• Managing difficult team members
• Dealing with negative attitudes and behaviours
• Setting boundaries and enforcing expectations
• The problem-solving process
• Defining the problem
• Brainstorming solutions
• Evaluating options
• Implementing solutions
• Group decision-making techniques
• Consensus building
• Voting and majority rule
• Minority report
• Team building activities
• Icebreakers and team-building exercises
• Team-building retreats and workshops
• Continuous improvement
• Seeking feedback and giving constructive criticism
• Setting and achieving team goals