Great session, the pace and content was good and Amanda is an excellent facilitator!

A good course to think about the way you are, how you react and how your perceived. Important to think about this so you can be the best of yourself and get the best out of other.

Very interesting – especially when dealing with customer service. Listening to the other person is so important so you get an insight as to what their real issue is.

Really enjoy Scott’s style of presentation and his honesty when giving personal examples of situations.

Enjoyed the session. A good reminder of some models I’m already familiar with but also some nice introductions into some models I haven’t been introduced to before: Perceptual P...

Brilliant session. Very simple to follow with some great tips and tools that are easy enough to implement.

Very informative. Scott is very knowledgeable, engaging and a great presenter.

Really useful and practical tips. Really liked the 3As and the video on the difference between empathy and sympathy.

Very good content and the trainer was great.

Thought provoking course that invites you to evaluate your approach to situations that grind your gears.

Great insight into EI and how to apply, backed up with online support for applying further.

I have learned about new things about ET, and take away a few things to improve myself and aid others in getting the best out of their ET

Very informative with some excellent take sways for self development. Thank you

Its a good course to help emotional engagement within conversation and to help the business facilitate change.