Course description
Introduction
This course is tailored for line managers and supervisors who want to enhance their skills in managing difficult conversations in the workplace. From addressing underperformance and unwanted behaviours to handling leave rejections, challenging conversations take many forms. This course focuses on equipping participants with the techniques needed to approach these discussions with sensitivity, aiming for constructive outcomes and effectively managing emotions.
Upcoming start dates
Outcome / Qualification etc.
Learning Outcomes
By attending this course, delegates will learn to:
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Handle Difficult Conversations Effectively
Manage challenging discussions while maintaining positive workplace relationships by focusing on the issue rather than the person. -
Turn Negative Situations into Opportunities
Transform difficult situations into opportunities to build trust by brokering an agreed action plan and offering support.
Training Course Content
Course Content:
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What Makes a Conversation Difficult
Identify the factors that contribute to challenging workplace conversations. -
5-Step Process for Handling Difficult Conversations
Learn a structured approach to managing tough discussions effectively. -
Effective Communication
Develop communication skills to ensure clarity and understanding. -
Effective Listening Techniques
Master listening skills that convey empathy and show genuine care. -
Providing Constructive Feedback
Discover techniques for delivering feedback and finishing on a positive note.
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Make UK
Make UK provide a range of business services including HR, employment law, health, safety and environment support, consultancy and training. Make UK's portfolio of quality training, endorsed by external industry bodies, covers the whole workforce, with various delivery methods to...