Handling Difficult People/Situations eLearning module
The delegate will learn the value of applying different strategies in different situations, to bring about a satisfactory resolution.
Upcoming start dates
1 start date available
Suitability - Who should attend?
This module will benefit anybody wishing to develop strategies for managing challenges from others.
Training Course Content
- Explain the relevance of Ego States in difficult situations
- Clearly describe the difference between passive, assertive and aggressive
- Demonstrate what words, voice tone and body language are appropriate
- Show how to build rapport with empathy
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Maguire Training
20 Brunts Business Park
NG18 2AH Mansfield Nottinghamshire
For over two decades, Maguire Training has been providing businesses and individuals all over the world with industry-leading leadership, management, sales and personal development training for real, tangible results. Maguire Training is an endorsed training provider of the Institute of...
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