Course description
This course develops delegates understanding of how we communicate and presents several easy-to-use soft skills techniques can improve their ability to establish rapport with others, strengthen relationships and avoid common conversational traps.
In particular, the course covers areas such as listening, probing and understanding other people’s perceptions as well as understanding intentions and their impact. The course also looks at the importance of taking responsibility and avoiding the blame cycle. Delegates will learn to manage their emotions so that they don’t derail conversations. They will practice techniques to effectively manage difficult conversations and express themselves clearly and positively.
Suitability - Who should attend?
For everyone, at every level, looking to improve their communication skills with others.
Outcome / Qualification etc.
For everyone, at every level, looking to improve their communication skills with others.
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London Training for Excellence - A Leading International Training Provider
London Training for Excellence is a leading provider of professional development programmes, established in 2013. For over eleven years, we have been committed to equipping individuals and organisations with the skills and knowledge they need to excel in today's ever-evolving...