Crisis Management and Effective Decision Making

Learning Objectives:

Acquire an in-depth knowledge of the key aspects of Strategic Crisis Management.

• Learn how to identify incidents and crises so you can cultivate and harness the potential successes of a crisis.
• At the incident site learn how to avoid miss-management and so make a bad situation worse.
• Learn how to generate ownership and responsibility by all stakeholders to ensure your organization responds efficiently and effectively.
• Learn how to recognize and prioritize the issues that are most likely to affect corporate reputation during and after crisis.
• Learn the fundamentals of organizing and managing Crisis or Emergency Control Centers.
• Learn how to plan and manage multi agency exercises – and make them more rewarding and exciting.
• Take away step by step guidance on how to validate plans, to improve staff ownership, to augment training programs and to raise awareness.
•  Describe the steps in the decision making process.
•  Identify the assumptions of the rational decision making model.
• Define certainty, risk, and uncertainty as they relate to decision making.
• Describe the actions of the bounded rational decision maker.
• Identify the two types of decision problems and the two types of decisions that are used to solve them.
• Define heuristics and explain how they affect the decision making process.
• Identify four decision making styles .
• Describe the advantages and disadvantages of group decisions.