Course description
Information Advice and Guidance | Level 2 | Certificate (Free Online)
Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them, and there are many techniques it is important to be aware of in order to carry this out effectively. />This course aims to equip you with the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors. The course covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.
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Suitability - Who should attend?
To qualify for a FREE Level 1, 2 or 3 online learning course, you must:
- You must be aged 19 years or over as at 1/9/21
- You must have lived in the UK for the last three years, or be able to prove your residency status, for example, indefinite leave to remain, settled status or you are an Asylum seeker who has been in the UK for more than 6 months.
Outcome / Qualification etc.
This course is split into five manageable units:
- Unit1: Information, advice and guidance in practice
- Unit 2: Developing interaction skills for information, advice or guidance
- Unit 3: Signposting and referral in information, advice or guidance
- Unit4: Information, advice or guidance in context
- Unit5: Skills for advice providers
Benefits
- Fully online course
- Study from anywhere, at any time
- Gain an accredited level 2 qualification
- Nationally recognised
- Access to an e-learning platform
- Perfect for beginners
- No hidden costs
- Study will enhance both personal skills and professional development
- Personal tutors are assigned to each individual learner to ensure they have the necessary support needed to be successful
- Improve your communication skills to help you create a long-standing career pathway in your chosen industry
Course delivery details
Studying via distance learning means you can choose when and where you study. We ensure that you get all the support you need throughout your course in the form of a personal tutor and customer service advisor.