Course description
Outcomes management is evolving to include a number of areas that impact the quality of patient care. It focuses on using outcome measures to manage quality. This trend toward outcome management is driven by economics and, to a lesser extent, by the curiosity of providers and researchers. In this paper the concept of outcomes management is presented, along with the objectives, the methods for implementation, and its relationship to quality improvement.
Healthcare outcomes management and quality improvement course highlight procedures of healthcare assessment, which seek to analyse healthcare interventions available to healthcare consumers in terms of four principal dimensions: effectiveness, efficiency, humanity, and equity.
Upcoming start dates
Suitability - Who should attend?
Healthcare outcomes management and quality improvement course is ideal for : for anyone who wants to initiate a healthcare outcome and quality improvement project, to lead a small team of colleagues in such projects, or to become an outcome management and quality improvement specialist. The programme provides a foundation in outcome and quality improvement concepts, methods and tools that can be used by bothoutcome, quality improvement managers and clinical leaders who want to improve patient care.
Outcome / Qualification etc.
At the end of this Healthcare outcomes management and quality improvement training course, you will be able to:
- Apply an integrated approach to handle patients within the healthcare delivery system that is based on principles of science and scientific inquiry.
- Discuss various measuring methodology, their strengths and weaknesses as they apply to healthcare outcomes management and planning.
- Demonstrate the changes in patient’s rights and the swing to consumerist model of healthcare delivery.
- Gain a better understanding of which healthcare interventions will enhance the patient’s overall health, functionality and quality of life.
- Identify the fundamental principles of epidemiology, healthcare economics, medical ethics, population medicine, medical informatics and environmental health.
Training Course Content
Day 1
Introduction to Healthcare Outcomes
- Management and Planning.
- History of Quality Management-A Starting Point.
- Basic Principles of Quality Management.
Quality Improvement in Health Care- Donabedian’s
- Principles of Quality Improvement.
- Introduction to Donabedian’s Principles of Quality Improvement.
- The Meaning of Quality Assurance.
- Targets of Quality Assurance.
- Components of Quality Assurance.
- The Quality Monitoring Cycle.
- Foundations of Quality Assurance.
- Components of Quality in Health Care.
- Monitoring and Improving Clinical Performance.
- Structure, Process, and Outcome.
- Understanding Healthcare Outcomes Management and Planning Using Donabedian’s Model.
- Donabedian’s Guidelines for Using Healthcare Outcome Management and Planning as an Indicator of Quality Healthcare Delivery.
- Donabedian’s Classifications of Outcomes.
Day 2
Healthcare Delivery in the 21st Century- A Report from the Institute of Medicine
- Introduction to the Report.
- The Need for Change.
- Establishing Aims for the 21st Century Healthcare Delivery System.
- Formulating New Rules to Redesign and Improve Care.
- Improving Outcomes of Common Conditions.
- Organizational Supports for Change.
- Establishing a New Environment for Healthcare Delivery.
- Applying Evidence to Healthcare Delivery.
- Using Information Technology.
- Aligning Payment Policies with Quality Improvement.
- Preparing the Workforce.
Systems Approach to Healthcare Outcomes Management and Planning
- Introduction to Systems in Health Care.
- The Scientific Paradigm.
- The Healthcare “System”
The Biomedical Point of View
- Introduction to Biomedicine.
- Cartesianism.
- Empiricism.
- Western Biomedical Doctrine.
Day 3
The Biopsychosocial Point of View
- The Biopsychosocial Approach to Clinical Medicine.
- Clinical Practice and the Biopsychosocial Approach.
- Eliciting the Patient’s Story and Life Circumstances.
- Integrating Biological, Psychological, Social, and Environmental Domains.
- Centrality of Relationships in Providing Healthcare Services.
- Understanding the Clinician.
- Focus the Approach for Clinical Practice.
- Providing Multidimensional Treatment.
- The Future of Clinical Biopsychosocial Practice.
Applied Healthcare Outcomes Management- A Primer on Epidemiology
- Introduction to Epidemiology.
- Areas of Concentration.
- Natural History of Disease.
- Epidemiologic Methodology.
- Basic Epidemiologic Measurement.
- Epidemiological Observations.
- Clinical Epidemiology.
Healthcare Evaluation Design
- Introduction to Healthcare Evaluation Design.
- Purpose of Evaluating Healthcare Delivery.
- Four Dimensions of Healthcare Evaluation.
- Healthcare Evaluation Design and Development.
- Positivism vs Relativism.
- Qualitative and Quantitative Research Methodology.
- Experimental Healthcare Evaluations.
- The Randomized Control Trial-The Gold Standard of Experimental Evaluations in Health Care.
- Observational Healthcare Evaluations.
Day 4
Measuring Patient Satisfaction
- Introduction to Measuring Patient Satisfaction.
- The Assessment of Patient Satisfaction.
- Measuring Humanity.
- Humanity and Patient Satisfaction.
- Quantitative Methods for Measuring Patient Satisfaction.
- The Eleven Stages of Quantitative Survey Design.
- Qualitative Methods for Measuring Patient Satisfaction.
Measuring Cost-Effectiveness
- Introduction to Healthcare Economics.
- Evidence-based Medicine.
- Value-based Medicine.
- The Management of Value.
- Cost-Utility Analysis.
- The Benefits of Value-based Medicine.
- Barriers to Entry for Value-based Medicine.
- Healthcare Economics and Its Contribution to Outcomes Management and Planning.
- Economic Healthcare Analysis.
- The Future of Value-based Medicine.
Measuring Equity
- Introduction to Medical Ethics.
- Ethics and Justice.
Day 5
Population-based Medicine in Healthcare Outcomes Management and Planning
- The Point of Care.
- Population Health Perspective.
- Disease Prevention and Health Promotion.
- Health Risk Assessment.
- Demand Management.
- Disease Management.
- Disability Management.
- Endocrine.
Environmental Health and Outcomes Management and Planning
- Ecosystems and Population Health Environmental Health Management.
- Systems Model for Environmental Change.
- Hazard vs Risk.
- Environmental Health Risk Assessment.
- Risk Management.
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