Course description
A health supervisor is essentially responsible for the administrative and executive tasks within a care facility or of a services provider. Health supervisors direct and coordinate the activities of other staff member and also manage financial and physical resources. This may include scheduling and allocating supplies, as well as overseeing new treatment protocols to create greater efficiency.
Healthcare and Clinical Supervision training course introduces you to the skills and tools you need to approach your supervisory responsibilities with more confidence.
You’ll find out how to compose constructive feedback and communicate it to staff effectively. You’ll learn how to apply key strategies to your own practice
Upcoming start dates
Choose between 12 start dates
Suitability - Who should attend?
Healthcare and Clinical Supervision Training course is ideal for :
- Supervisors and middle managers, those with or without formal training in management, and potential supervisors. Much of what appears in this course is applicable to all kinds of business organisations, but much of the material reflects the unique character of the healthcare organization. It covers a wide range of relevant and important topics.
Outcome / Qualification etc.
At the end of this Healthcare and Clinical Supervision course you should be able to:
- Gain the knowledge of what supervision is, what it aims to achieve, and how this is best achieved.
- acquaint you with the idea that there are different models of supervision, and introduce you to one that gives you the best chance of success.
- To give you the skill and resources to to set up good contracts with your supervisees.
- Supervise staff members and evaluate performance efficiency.
- Ensure that resources such as equipment and medications are available.
- Organize and record information that is pertinent to the function of the facility.
- Recognise the dimensions in which the healthcare manager’s work environment is changing most significantly and develop an awareness of the major factors contributing to the evolution of the manager’s role.
- Assess the principal paradigm shifts that are contributing to major change in the management and delivery of healthcare.
- Build up an awareness of the major changes brought by the advent of managed care and the impact of the Balanced Budget.
- Review the changes in the managerial role that have occurred in recent years and offer some projections about future changes in how healthcare managers will approach their work.
- Appreciate the importance of flexibility and adaptability as significant determinants of managerial success.
- Explore supervision and management topics, as proven, hands-on, practical applications of both classic and current management principles in the healthcare setting.
- Develop or reinforce your management skills and meet the never-ending challenges that one may face daily by applying strategies, techniques, and tools.
- Handle the fundamentals of management from the unique context of the healthcare organisation.
Training Course Content
Day 1
An Evolving Role in a Changing Environment
- Situation: Reinventing the Healthcare Organization.
- The (Whirl) Winds of Change.
- A Whole New Environment.
- Organizational Priority Number One: The Bottom Line.
- Then Came Reengineering.
- Can We “Reinvent” The Hospital?
- The Managed Care “Solution”.
- The Balanced Budget.
- Healthcare Paradigms and Their Effects.
- Marketing Health Care.
- The Evolving Role of the Healthcare Manager.
- Job Security in the New Environment.
- Exercise: Responding to External Pressure.
Healthcare: How is it Different from “Industry”?
- Situation: The Case of the Stubborn Employee, or, “It Isn’t in the Job Description”.
- Process Versus Environment.
- Identifying the Real Differences.
- Healthcare Settings.
- Implications for Management.
- Returning to “The Stubborn Employee”.
- A Word about Quality.
- External Pressure: An Area of Continuing Concern.
- Your Supervisory Approach.
- Exercise: Where Does Your Department Fit?
Day 2
The Nature of Supervision: health Care and everywhere
- Situation: Paid to Make Decisions?
- Born to Work or Watch?
- The Supervisor’s Two Hats.
- The Peter Principle Revisited.
- The Working Trap.
- Nothing to Do?
- The Responsibilities of Healthcare Management.
- The Nature of Supervision.
- Truly Paid to Make Decisions?
- Questions for Review and Discussion.
- Exercise: Your Two Hats.
Management and Its Basic Functions
- Situation: A Tough Day for the New Manager.
- Definitions, Titles, and Other Intangibles.
- Introducing the Basic Management Functions.
- Management Functions in Brief.
- Planning.
- Organizing.
- Directing.
- Coordinating.
- Controlling.
- The Management Functions in Action.
- Emphasis.
- Processes Versus People.
- Questions for Review and Discussion.
- Case: Balancing the Functions.
Day 3
The Supervisor and Self Delegation and empowerment: Forming Some good habits
- Situation: Delegation for the Wrong Reasons, or “If You Want Something Done Right”.
- Taken for Granted
- The Nature of Delegation
- What about “Empowerment”?
- Why Delegate?
- Failure to Delegate
- Looking Upward as well as Downward: The Personal Approach to Delegation
- The Pattern: The Nuts and Bolts of Delegation “If You Want Something Done Right. . .”
- Authority and Responsibility
- Freedom to Fail
- Building the Habit.
- Exercise: To Whom Should You Delegate?
Time Management: expanding the Day without Stretching the Clock
- Situation: The Manager and the Sales Representative.
- Time and Time Again.
- Why Become More Time Conscious?
- The Time Wasters.
- The Time Savers.
- Time Management and Stress Management: Inseparable Activities.
- Time-Wasting Pressures and the Supervisor’s Response.
- The Nonrenewable Resource.
- Case: Ten Minutes to Spare?
Day 4
Self-Management and Personal Supervisory Effectiveness
- Situation: The Case of the Vanishing Day.
- It Starts with You.
- Initiative.
- Barriers to Effectiveness.
- Organization.
- Individual Planning and Goal Setting.
- The Increasing Importance of Prioritizing.
- Stress and the Supervisor.
- Effective Use of Time.
- How Well Suited Are You to the Supervisory Role?
- Exercise: The Effectiveness Checklist.
Day 5
The Supervisor and The Employee Interviewing: Start Strong to Recruit Successfully
- Exercise: Potential Interview Questions?
- The Manager and the Interview Candidates: Outside and Inside.
- Preparing for the Interview.
- Guidelines for Questioning.
- The Actual Interview.
- Follow-up.
- Role-Play: Would You Hire This Person?
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...
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