Course description
Improve the performance and confidence of staff directly involved in managing supplier contracts with our Contract Management training course.
This 5-day course provides a detailed understanding of the contract management lifecycle and how to establish a robust contract management process. It includes interactive workshops around topics such as ‘risk management’, ‘the contract management lifecycle’ and ‘performance management’, to enable students to put ideas into practice.
Upon completion of the course delegates will have an insight into best-practice management tools, techniques and approaches to performance and relationship management, enabling them to help optimise the value of external contracts.
Upcoming start dates
Suitability - Who should attend?
This course ideal for :
- managers responsible for supporting contract management staff (operations and procurement)
- supplier personnel who manage contract delivery with their customers
- those in procurement requiring a detailed insight into contract performance management
- anyone with responsibility for contract management within their wider role
Outcome / Qualification etc.
Successful completion of the Certified Professional Contract Manager course will help you to:
- Identify principles, definitions, and major steps involved in the contracting process
- Outline all contract preparation activities including planning, developing the scope of work, and identifying sourcing options
- Recognize different types of contracts and the effect of each type on the risk allocation strategy
- Develop criteria to invite, receive and evaluate bids
- Apply contract administration tools and techniques to effectively manage the contract and avoid disputes during implementation
- Resolve disputes collaboratively and amicably and outline alternative dispute resolution methods
Training Course Content
Day 1
Role of the contract manager
- Structuring the contract management process to optimise contract performance
- The contract management lifecycle
- Structure of the legal contract and practical implications for contract managers
Day 2
role of risk management in managing supplier contracts and business continuity
- contract performance management tools and techniques, including key performance indicators (KPIs) and service-level agreements (SLAs)
- contract Healthcheck and SWOT analysis
Day 3
Performance management and continuous improvement
- application of supply chain management and process improvement principles to deliver contract objectives
- effective supplier and stakeholder relationship management
- problem-solving tools and techniques
Day 4
The Contract Management Framework (CMF)
- Contract Scorecards
- Benchmarking, performance reviews and dispute resolution
Day 5
Managing under-performance and contractual issues effectively
- supplier performance review meetings
- common contract clauses
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...