Course description
It is vital to ensure that the facility is run safely and efficiently. It is also important to ensure that the needs of the shift teams are met in terms of personal wellbeing, personal development and team development. For a manager, shift supervisor or senior operator to be effective, he must be highly motivated and skilled in a broad range of technical and personal competencies
Multiple-shift operations can pose many challenges because of the potential for "disconnects" that can result in reduced throughput, higher levels of waste and increased levels of risk. Operating multiple shifts can be like running several different companies at the same time.
Each change of shift brings a new team of people with different skills, attitudes and objectives. What is needed is a way of working that fosters common goals and a seamless flow of information, processes and products throughout your operation.
‘Best Practices in Multi-Shift Operations’ brings together world-class practices from the leading companies, together with numerous, high profile case studies to equip shift supervisors and senior operators for this very challenging yet exciting role.
Upcoming start dates
Suitability - Who should attend?
Best Practices in Multi-Shift Operations Training course is ideal for :
- Operational Managers
- Shift Supervisors and Shift Team Leaders
- Personnel Interested in Quality and Quality Assurance
- Maintenance and Engineering Personnel
- Training & Development Personnel
- Personnel from Logistics or Network Support Teams
- HR Personnel and Those Involved in Staff Health and Welfare at Any Level
Outcome / Qualification etc.
By attending Best Practices in Multi-shift Operations course you will gain the knowledge and skills to:
- ecognize and Appreciate the Issues Associated with 24/7 Shift Operation
- Procedures/techniques to deal with the problems
- Learn proven Best Practices in 24-hour shift management
- Create seamless inter shift communications
- Ensure best practice at shift handover
- Improve process reliability and plant capacity utilization
- Training and developing the shift team
- Dealing with the needs of shift team members
- Understand the pros and cons of various shift systems
- Understand the body clock, fatigue and fatigue countermeasures
- Implement Kaizen (continuous improvement) around-the-clock
- Review the operator interfaces (DCS, instrumentation) and learn how to avoid potential issues
- Use extensive, high-profile case studies to learn from incidents at other plants
- Create an Action Plan for continuous improvement back at work
- Efficient management of multi-shift operations
- How to make different shifts for the workmen
- Analysing the performance and exploring different shift schedules
- Analysing and creating an action plan
Training Course Content
Day 1
The methodology of Multi-Shift Operations and Recognising the Problems
- Measuring the work operation and self-assessment
- How to communicate efficiently?
- Consistency in approach
- Handing over of shift and change of shifts
- Recognising the world benchmark in multi-shift operations and trying to adapt
Day 2
Efficient Handing Over and Shift Change and Continuity of Operations
- How to effectively communicate and manage all shifts?
- Communications with shift leader
- Teamwork and effective operation procedures
- Training on shift teams
Day 3
Effective Shift Supervisors and 24 Hour Operations
- Understanding the role of the supervisor
- Training of the shift supervisor
- Concept of “Continuous Improvement”
- Concept of “Kaizen” and implementation TPS methodology and 5S methodology
- Understanding the methodology of “GEMBA” – a Japanese term meaning “the actual place”
Day 4
Understanding the Advantages and Disadvantages of Multi-Shift Operations
- Effect of fatigue and injuries in multi-shift operations
- Scheduling of alternate shifts
- Analysing delegate shift schedules
- Understanding the body clock and circadian rhythms and its importance in shift management
Day 5
Understanding and Dealing with the Issues of People in Multi-Shift Management
- How to deal with poor performance?
- Motivation and counselling
- Importance of discipline in shift operations
- Consistent approach
- How to manage and analyse performance and provide efficient reviews
- Case studies on Action plan and multi-shift operations in biggest companies
- Review of the course and “Question and Answer session”
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...