Course description
To manage an office effectively you need to first manage yourself, and then manage your time, tasks, and others in order to achieve maximum success. The office and its personnel must be well managed, which requires training, supervision and control of personnel, equipment, and computer systems; and management of the communications network, the reception, the mailroom, cashiering, accounts work, stationery, office layout, and much more.
Administration and Office Management Best Practices course provides expert training on the most important duties of modern office managers, administrators, supervisors and personnel; it aims to produce office managers/administrators who can effectively and efficiently supervise services essential to the smooth running of the enterprise.
Upcoming start dates
Suitability - Who should attend?
Administration and Office Management Best Practices training course , is ideal for :
- Executives, assistants and administrators who are interested in rejuvenating their practices and skills for better performance.
- Office administrators, assistants, administrative supervisors and staff, executive secretaries, personal assistants, records management officers, and office managers within the office environment, who want to build on their skills and knowledge.
Outcome / Qualification etc.
By the end of the Administration and Office Management Best Practices training course, participants will be able to:
- Define and apply the new roles of executive assistants and administrators to meet modern challenges
- Use technology to get more done and to stay connected with the office and their boss
- Plan and organize work flow effectively by filing, documenting, sorting, indexing, and retrieving corporate documents in the most appropriate manner
- Createquality standards fora motivating and productive office environment
- Demonstrate a better command of the English language including the meaning and spelling of words, grammar, and the rules ofwriting
- Identify and improve the competencies they require to keep generating added value services
Training Course Content
Day 1
Role of an Office Administrator
- Understanding Your Organizational structure
- Organizing the Organization: Smart techniques
- Competencies to be a successful Administrator
- Identifying your job role and your value
- Managing Processes and managing people
- Team Management
Day 2
Developing an Effective Office Management System
- Tips and Techniques as an office administrator
- Creating a process flow for different tasks
- Creating schedules and To-Do Lists
- Effectively using Outlook, schedulers, planners
- An ideal office management system
- Framework for an idea Office Management
- Making things easy as an Administrator
Day 3
Becoming a ‘Star Administrator’ in Office
- Increasing credibility and securing recognition
- Developing a positive attitude
- Being assertive at the workplace and the balance
- Taking up control at work
- Selling your ideas to people around you
- Managing Working Relationships at all levels
- Conflict management skills
Day 4
Customer-Centric Mindset
- Serving internal and external clients, vendors and customer
- Understanding the needs
- Eliminating services barriers
- Effective ways to build rapport
- Providing excellent customer service
- Becoming the face of your organization
- Handling complaints diplomatically
Day 5
Office Technology
- Office Technology: Introduction
- Overuse and Misuse of technology
- Office layout and ergonomics
- Desk Management
- Heading towards a paperless system
- Using office technology to the fullest
- Information and Data Management
- Presentation of statistical information
Day 6
Event and Travel Management
- Travel Arrangements
- Events and Meeting Management
- Business Correspondence
- Filing and Documentation Management
- The paper flow system
- Basic Accounting Skills
- Basic Computer Skills
Day 7
Business Meetings
- Organizing objective oriented meetings
- Elements of effective meetings
- Coordination and Organizing meetings
- Preparing meeting agendas
- Controlling time
- Identifying meeting challenges
- Maintaining the minutes of meetings
Day 8
Time Management
- Managing time effectively
- Identifying and eradicating time wasters
- Setting SMART goals and priority levels
- Measures and parameters to control effectiveness
- Planning time for self and others
- Maintaining time logs and improvising on use of time
Day 9
Telephonic Skills as an Office Administrator
- Using the telephone the most productive way
- Professional Telephone Etiquette and behaviour
- Principles for good and effective listening
- Steps in professionally handling a business call
- Use of phone applications
- Handling difficult callers
- Understanding common phone problems
Day 10
Emotional Intelligence
- Emotional Intelligence: True sign of corporate maturity
- Principles of emotional intelligence
- Building your self-confidence
- Facing and dealing with difficult situations
- Handling requests by multiple managers and organizing the workload
- Integrating emotional intelligence with office management
- Techniques to become practical and responsible as an Administrator
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...