Course description
How to Manage Challenging Conversations
By the end of the session learners will be able to:
- Identify the impact of challenging conversations.
- Conduct skilled conversations leading to behavioural change.
- Confidently hold a challenging conversation using proven models.
- Utilise conversation & language patterns to achieve better results.
Upcoming start dates
Suitability - Who should attend?
Our How to Manage Challenging Conversations session is perfect for all UK businesses.
Training Course Content
- Identify what a challenging conversation is.
- Consider types of challenging conversation you may encounter.
- Preparing for a difficult conversation.
- Identify the impact of communication on your conversation.
- Explore how behaviour impacts on your conversation. (Bataris Box)
- Models for holding challenging conversations.
- Exploring the CUDSA model.
- Review, evaluation and close.
Expenses
- When you book x1 session per day - £799 each
- When you book x2 sessions per day - £699 each
- When you book x3 sessions per day - £599 each
How are Prices Charged?
We charge per session. This means you can add up to x12 people per session for a fixed cost.
Why choose Live and Learn Consultancy
Excellent rating on trust pilot
80% of client's re-book training
Face to Face or Virtual Classroom delivery
Customer Outreach Award 2019
We believe that it should be easy for you to find and compare training courses.
Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.
Request info
A Leading UK Provider You Can Trust
Established since 2010, we are a leading national training provider who deliver powerful soft skills training courses for your employees. Rated excellent on Trustpilot, bespoke course design available, we train small or large companies....