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5.0 (1 Reviews)

Quality Management in the Service Sector

Length
1.5 hours
Length
1.5 hours
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Course description

Quality Management in the Service Sector

For many organizations building quality in service offerings can be elusive. This interactive 90-minute online course will equip you with the skills needed to apply Quality Management principles to service delivery.

Suitability - Who should attend?

Target Audience

This online course is suitable for:

  • Operations directors
  • Heads maintenance and operations management
  • Senior executives, managers, advisors and officers who wish to develop a thorough knoweledge of quality management.

Outcome / Qualification etc.

Learning Outcomes

Upon completion of this online course, you will:

  • Appreciate the differences in quality management in service delivery vs product delivery.
  • Understand they key elements of service quality.
  • Develop the skills to deliver quality in a service-based organization.

Training Course Content

  • Quality in product organizations vs service organizations
  • Dimensions of quality in services
  • How to achieve service quality
  • Customer service excellence and customer satisfaction

Why choose London Business Training & Consulting

Management consultation service 

Paperless service delivery model

Flexible open course schedule

Expenses

Course Price: £157.50+ VAT

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Reviews

Average rating 5

Based on 1 reviews.
Reviews are published according to our review policy.
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Mohammed A
5/5
18 Jan 2019
London Business Training & Consulting
One Lyric Square
W6 0NB London

London Business Training & Consulting

London Business Training & Consulting (LBTC) is the UK’s premier business and management training and consultancy service provider. LBTC offers 600 management training courses in sixteen (16) subject categories of durations ranging from 1 day to 11 weeks. This includes 90-minute interactive live...

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