Course description
Advanced Quality Excellence and Project Management Essentials
By attending this course, you will know how to ensure that quality is embedded in your products a and services from the initial design stages of your product and service development.
The success or failure of your quality management programme will largely depend on the people in your organization. This course will give you the necessary HR skills and knowledge to ensure your Quality Management programme is successful.
You will also understand the importance of the supply chain to the success of your Quality Management programme. It helps you improve engagement with your supply chain.
By attending this course, you will develop your technical Quality Management skills by introducing you to the core tools and techniques.
An effective way of assessing your quality management efforts is to be audited. This course outlines the audit process and introduces the main quality awards which many organizations use as a means of self-auditing.
Project Management Essentials is an introduction to running and managing projects effectively. We all get involved in projects of various types and sizes. This course gives you the necessary tools and techniques to deliver projects on time, on budget to the required specification every time.
The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.
Upcoming start dates
Suitability - Who should attend?
Target Audience
This course is suitable for:
- Chief Operations Officers
- Operations Directors and Managers
- Heads of Departments
- Operations Executives, Officers and staff
- Senior executives, managers, advisors and officers who wish to develop a thorough knowledge of quality management.
- Those who wish to learn how to develop the capabilities of their operation's processes to improve process performance.
- Team Leaders
Outcome / Qualification etc.
Learning Outcomes
Upon completion of this course, you will:
- Appreciate the need to incorporate quality from the design stages.
- Understand how people in your organization can make or break your quality goals.
- Develop the skills needed to partner with your supply chain in achieving quality.
- Appreciate the quality tools and techniques at your disposal.
- Understand how you can reach your quality goals via the use of audits and quality awards.
- Examine the intricacies of applying quality stands in service delivery.
- Know and use the tools to define and plan your project accurately and powerfully.
- Understand and evaluate the Risks & Stakeholders on a project.
- Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.
Training Course Content
Design for Quality
- - Design, innovation and improvement
- - Design control and management
- - Standards and specifications
- - Service sector quality design
Quality Management – the HR Factor
- - People and organizational structure
- - Teamwork for quality
- - Communications for quality
- - Training for quality
Quality Management in the Supply Chain
- - Purchasing practice in quality management
- - Customer-supplier relationships
- - From contract to partnership
- - Innovation in the supply chain
- - The chain of interdependence
Quality Functions Deployment – House of Quality
- - Getting to grips with customer needs
- - The QFD the main steps
- - Incorporating customer needs into product and process definition
- - Implementation of QFD
Quality Management Tools, Systems and Techniques
- - Basic tools and techniques
- - Failure mode, effect and criticality analysis (FMECA)
- - Statistical process control (SPC)
- - Improving maintenance performance
Quality Audits, Awards and Implementation
- - Quality audits
- - Malcolm Baldrige, Deming Prize and European Quality Awards
- - Implementation of quality management
- - The management of change
Quality Management in the Service Sector
- - Quality in product organizations vs service organizations
- - Dimensions of quality in services
- - How to achieve service quality
- - Customer service excellence and customer satisfaction
The Project Cycle
- - Defining Your Project
- - Project Planning Toolkit
- - The Skills of an Effective Project Manager
Project Scheduling – Cost Estimation and Budgeting
- - Project Scoping and The Work Breakdown Structure
- - Forecasting Time
- - Project Finance and Budgeting
Project Risk Management
- - Assessing Risk on your Project
- - Stakeholder Management
- - Managing Changes in your Project and Project Closure
Six Sigma Essentials
- - Is Six Sigma right for your company?
- - Implementing Six Sigma Effectively
- - Prioritizing your Six Sigma Activities
- - Common Complaints
Course Review
- - Summary and recap of key learning objectives
- - Action Planning
Why choose London Business Training & Consulting
Management consultation service
Paperless service delivery model
Flexible open course schedule
Expenses
Course Price: £8225.00 + VAT
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London Business Training & Consulting
London Business Training & Consulting (LBTC) is the UK’s premier business and management training and consultancy service provider. LBTC offers 600 management training courses in sixteen (16) subject categories of durations ranging from 1 day to 11 weeks. This includes 90-minute interactive live...