Course description
CKS - Agile and Design Thinking
As the field of Knowledge Management has continued to mature, KM practitioners have taken stock of what has worked and what hasn’t. Efforts to improve KM projects and yield true results have shown clearly that KM efforts fail when:
Stakeholders and end users are left out of the design process; Initiatives are made overly complex or take too long to show value; Experts assume they know the solution, instead of leveraging end users to design and prioritize the true KM needs.
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Upcoming start dates
Suitability - Who should attend?
The certification course is for anyone being asked to “make KM happen” in their organization. It should be considered by:
- CKO’s, Directors, and other KM Managers;
- KM Practitioners (either full or part-time) in charge of collecting requirements, building support, or defining a strategy for KM within their organization; and
- Those interested in taking a leadership role within their organization to help establish or improve Knowledge Management.
Outcome / Qualification etc.
What You Will Learn
Through the course, you will learn:
- Background and foundation on Agile, Design Thinking, and other related approaches to strategy, design and implementation.
- The intersections of Agile and Design Thinking, and how they can best be applied to address KM challenges and improve the success and value of KM initiatives.
- Proven methodologies for facilitating conversations and engaging end users in:
- Identifying KM needs and challenges;
- Ideating potential KM solutions to those needs and challenges;
- Prioritizing KM tasks;
- Designing, Implementing, and Testing with your end users and stakeholders.
- Actual facilitation approaches, exercises, and techniques.
- Both short-term (workshop) techniques as well as longer-term (strategic planning) applications for Agile, Design Thinking, and KM.
Training Course Content
DAY 1 – Learn the Basics
- Introduction
- Why KM Projects Fail
- Introducing the Core Concepts
- Let’s Talk: KM and Agile
- Let’s Talk: KM and Design Thinking
- Let’s Talk: KM and Change Management & Communications
- Let’s Bring it All Together
DAY 2 – Practice and Apply What You’ve Learned
- KM Strategy & Design
- KM Implementation
- KM Governance & Evolution
- Course Close-out
Course delivery details
Package includes Course Workbook, KM Online Program, the 2-day Master Class, Online Exam, Certificate, and "Knowledge Hub" access to new instructional videos on KM and related topics
Expenses
Program Fees
- New Students (Standard rate): $1995
- Past Grads (CKM/CKS): $1595