Course description
Credit Control Training Course – Getting Paid Promptly (On-site)
Cash flow is undoubtedly under stress in the current climate. Prompt payment allows for greater efficiency, generates confidence and ensures survival. There is, however, often a conflict between getting paid and keeping the customer. This one day course highlights the need for a strategic approach to getting paid at the same time as cementing client relationships.
Upcoming start dates
Outcome / Qualification etc.
This course is a must for all those responsible for a healthy cash-flow.
Training Course Content
Taking a Fresh Look at Credit
- What constitutes a debt
- Terms & Conditions – Are yours effective?
- Who owes you money? – The 80/20 rule
- Traditional methods of Credit Control – Are they working?
- Customers at any price – Does it make sense?
- Keeping the law on our side
Changing Attitudes
- Being positive about our product or service
- The need to stay competitive
- Attitude to talking ‘money’
- Changing customers’ attitude towards us
- Attitude towards first contact
People pay People
- Organisation and Preparation
- Making an individual accountable
- Building a relationship before barriers are up
- Communication & Influencing skills
- The power of the Telephone
- Empathy & Psychology
- Timing of ongoing calls
- Establishing good practice
- Gaining commitment to pay
- Countering excuses
Learning from Mistakes
- Using credit checks properly
- Picking up early problem signals
- Keeping the momentum going
- The dangers of complacency
Why choose Keys Training
Over 25 years’ experience of delivering quality Microsoft & Business Skills training.
All Trainers are Microsoft Certified or equivalent.
Scheduled Public and Tailored In-house training throughout the UK.
Expenses
Course Price
- Inhouse: £745.00
- Classroom: £295.00
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Keys Training
Keys Training® provides a Business Skills Training Service throughout the UK. We specialise in delivering one-day instructor-led courses that cover Microsoft Office and Personal Development Skills. Our training courses can be delivered on your site, at one of our venues...