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Professional Training
5.0 (4 Reviews)

Conflict Management And Difficult Conversations Course

Impact Factory, In London (+1 locations)
Length
1 day
Price
550 GBP excl. VAT
Next course start
8 April, 2025 (+3 start dates)
Course delivery
Classroom, Virtual Classroom, Blended
Length
1 day
Price
550 GBP excl. VAT
Next course start
8 April, 2025 (+3 start dates)
Course delivery
Classroom, Virtual Classroom, Blended
Leave your details so the provider can get in touch

Course description

On this conflict management training course, we use a mixture of theory and practical exercises designed to help you resolve conflict.

You will learn to change what you do, what you say, and how you say it, in order to create better outcomes.

Even if you don’t always get the results you want, you will be more in charge of what happens.

Upcoming start dates

Choose between 3 start dates

8 April, 2025

  • Classroom
  • London
  • English

8 April, 2025

  • Blended
  • London
  • English

8 April, 2025

  • Virtual Classroom
  • Online
  • English

Outcome / Qualification etc.

This Course Helps You With

  • Working With Difficult People
  • Using Honesty And Agreement
  • Turning Arguments Into Discussions
  • Defusing Blame
  • Dealing With Strong Feelings
  • Delivering Bad News
  • Feeding The Solution
  • Choosing Appropriate Conflict
  • Creating Win-Win Outcomes
  • Achieving Resolutions

Training Course Content

Day One

  • Difficult Situations
  • What is Conflict For?
  • Resolution
  • Maintaining Relationships
  • Dealing with Conflict
  • Moment of Choice
  • Difficult People?
  • What Might Happen?
  • When Are You Difficult?
  • Avoidance
  • Moving Forward
  • Their Point of View
  • Emotion vs. Objectivity
  • Empathy
  • Avoiding Blame
  • Hidden Agendas
  • Difficult Messages
  • Maintaining Relationships
  • Defusing Phrases
  • How Do I Let Go?

Course delivery details

This course is available in Face-to-Face, Hybrid and Remote formats unless otherwise stated.

Why choose Impact Factory

Founded in 1991

21 Specialised Trainers

5-Star Google and Feefo Reviews

Case Studies

Reviews

Average rating 5

Based on 4 reviews.
Reviews are published according to our review policy.
Write a review!
Susan
5/5
11 Oct 2023

Impact Factory is our training consultant of choice. Not just because of their unique practical and fully experiential way of delivering training which is the most effective I h...

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Jennifer N.
5/5
11 Oct 2023

CDC Group has been helping the poorest communities in Africa and Asia for decades and it’s vital for us to work with a training consultancy that understands what drives and moti...

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Susan P.
5/5
11 Oct 2023

The programme has helped our Customer Service staff become much more confident in delivering high-quality service to our customers. Increasing our service delivery will have a c...

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Impact Factory
52 Upper Street
N1 0QH London

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