Course description
Project Communication Skills (On-Demand)
In this course, participants will actively explore best communication practices from a variety of perspectives: in-person, virtual, electronic, and via formal project documentation.
Communication is the single most critical project success factor. When effective, projects get executed on time, within budget, and with objectives being met. But that isn’t all.
Strong communication also nurtures healthy team relationships. And in today’s highly diverse world, where projects are often fast-paced, complex, and virtual, that is more important than ever.
Strong communication skills foster cultural awareness, trust, and empathy. Together, they contribute greatly to project success—and ultimately, to future project success.
In this course, participants will actively explore best communication practices from a variety of perspectives: in-person, virtual, electronic, and via formal project documentation.
In order to be transformative, however, those perspectives will be filtered further through the lens of their formal, personalized assessment. It is a powerful tool which identifies individuals’ internal needs and priorities. It translates those into descriptive profiles and reports, gifting users with valuable information about themselves and others.
Paired with the course’s real-world activities, it will provide uniquely strategic opportunities for communicating effectively and meaningfully—and with less conflict, both personally and professionally.
Upcoming start dates
Suitability - Who should attend?
Who Should Attend
- Project managers
- Project team members
- Program managers
- Those who interface with project teams, functional managers, customers, and suppliers/vendors
Prerequisites
Participants will need a basic understanding of project management. Additionally, before attending class, they will take a formal, personalized assessment. A soft copy of their reports will be generated and sent out before the course begins. Individuals should print it out and bring it to class (or, in the virtual classroom, they may have it available for viewing on a secondary device).
Outcome / Qualification etc.
What You Will Learn
At the end of this program, you will be able to:
- Identify basic elements of communication and explain how they affect teams
- Explore how your assessment style impacts you and how you communicate with people of other styles
- Infer how your style impacts the way(s) you send and interpret emails and instant messages
- Analyze real world email and instant messaging practices to determine how they affect communication and relationships
- Explore best practices for formal project communications and presentations
- Analyze how your assessment style and global diversity can contribute to both strong team communication and conflict
- Identify solutions for virtual team work communication challenges
Training Course Content
Getting Started
Foundation Concepts
- Communication as a foundation skill
- Elements of communication
- Communicating across media
- Targeting your audience
- How communication impacts team performance
The Assessment Framework
- Overview of the assessment’s approach
- Exploring assessment report
- Increasing your effectiveness with other assessment styles
Email and Instant Messages
- Preferred communications and assessment styles
- The email brands we create
- Assessment styles and email
- Emotion and email
- Email guidelines and best practices
- Anatomy of an email
- The seven deadly email sins
- Instant messages and other interfaces
Project Communications and Presentations
- Communicating across the project lifecycle
- Project templates
- Structuring a presentation
- Delivering a presentation
Interpersonal and Team Communication Skills
- Communication styles and techniques
- Managing conflict in a project environment
- Styles and conflict
- Communication and global team leadership
Virtual Communication
- Leading global virtual teams
- Virtual processes and technology
- Virtual team leadership
Summary and Next Steps
Why choose IIL Europe
2,000,000+ people trained by IIL
50,000 annual online conference visitors
2,000+ companies have chosen to partner with IIL as their Learning Partner
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IIL Global
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