Course description
This qualification will provide you with the underpinning knowledge required by employers to work in a range of different environments in a customer service role. You will develop essential knowledge of how to carry out customer service related tasks such as how to manage information and support events. Once you have completed the qualification you will be able to apply your knowledge in a variety of industries and job roles.
Upcoming start dates
Suitability - Who should attend?
- If you are aged 19-23 you need to have previously achieved a full level 2 qualification.
- If you are aged 24 + you would be fully funded if you are unemployed and in receipt of benefits.
- If you are working but earning less than £25,642.50 per year, are aged 19 – 23 and have achieved a full Level 2, you will be fully funded.
- If you are working but earning less than £25,642.50 per year and are aged 24+, you will be fully funded.
- If you are not working or receiving benefits, you will be co-funded if you also meet the other criteria – if you are not sure, please get in touch.
- You must live in a London borough postcode, known as the Greater London Authority area.
Course delivery details
Online learning materials with online assessment. Studying via distance learning means you can choose when and where you study. We ensure you get all the support you need throughout your course in the form of a personal Tutor and a Learner Support Advisor
Expenses
Free, subject to entry requirements.
Continuing Studies
Our other Level 2 certificate courses will be a great way to progress.
- Where Next – Job Opportunities
This qualification could assist you in gaining the following employment opportunities and potential salaries:
- Customer Service Manager – up to £25,000
- Receptionist – up to £24,000
- Retail assistant – up to £23,000.
HCUC - Harrow College & Uxbridge College
It’s no surprise that students travel from all over London to study at Harrow College and Uxbridge College. With specialist career advisers on hand to offer advice and guidance, the colleges deliver successful results in further education and career progression....