I would recommend this course as I see it as very useful for what I do in my company.

Rich's teaching is very interactive and because this material is very much related to what I do - I understood it well. One added point is that Rich is an IT person as well so I...

Pacing was good, delivery was clear and all useful.

The course content was concise but not overwhelming, the trainer Rob Kerns was pleasant and easy to talk to and the course content has got the team talking about how we can impr...

The trainer was very good, I found the delivering bad news the most helpful section.

The delivery from Rob was excellent, he has excellent knowledge in a wide range of areas and was able to tailor the training to the needs of the people in the room. The cheat sh...

Very knowledgeable and engaging session.

Trainer had excellent delivery and content knowledge. The trainer adapted scenarios and content to apply to our work environment. I found the training session useful for tailori...

Very useful, good trainer and good course content.

The course in general was great, content was very relevant and informative. The trainer delivered the course extremely well and engaged very well with all of us. I will definite...

Very good training course, trainer was excellent and is a credit to your company.

Very informative with a great ability to connect with the audience. Content was very well delivered.

It gave me a different approach when thinking on how to give a service to a customer. Following specific processes when delivering bad news and speaking to people in general.

I feel the course will benefit my role a lot as I have to communicate with customers and engineers. Completing the course with colleagues from other departments has helped us un...

Very interested and passionate course delivery, trainer made it enjoyable and interesting and created a lot of engagement making it easy to remember, as well as plenty of useful...

Excellent training, easy to understand.

Simon was fun and engaging, I found the session really useful.

Very useful and applicable for our company.

The delivery was amazing, well planned and Simon is great at getting you thinking and challenging your natural thinking. Very useful as this was tailored to what I do day to day...

The course is was a fantastic experience and I learnt a lot. I love how Simon creates this environment where makes you think about things I already knew but never thought about ...

I already knew how to present bad news but had never seen the 4 Service Levels written and structured so clearly. Useful for constructive feedback within peer group and a remin...

We have had all members of our company attend this training over the years and it is the 3rd time I have personally attended the course... and this time was the best yet. The c...

Situations i cannot plan out in advance always make me feel anxious especially in larger groups of people, however the pace was good and there was no pressure so the experience ...

A useful course, engaging and well presented.

The course was enjoyable. Rob was great at using life experiences to explain certain scenarios and examples.