Course description
Personal Assistant/Executive Assistant Advanced Masterclass (2 Days) (In-House)
Suitable for Personal Assistants, senior secretaries, management assistants and executive assistants who are looking to develop their role.The aims are to improve your insights and gain up to date techniques and tactics in line with the higher level responsibilities and the changing expectations of the PA/EA role.
Upcoming start dates
Outcome / Qualification etc.
By the end of the course you will be able to:
- Redefine your role as an Executive PA and understand others’ expectations
- Apply new techniques to build a more successful working relationship with your manager
- Practise the principles of assertive behaviour and communicate confidently and credibly
- Plan and monitor ongoing tasks and projects successfully
- Contribute effectively within meetings
- Manage your time more effectively
- Develop tips and techniques for analysing problems and making decisions
- Develop your role and take accountability
Training Course Content
Module 1: The Role of the PA/Executive Assistant
You will learn:
- Introductions gettingto know each other
- The skills andqualities you need to provide the proactive support your manager expects
- A better understandingof the reality of your job
- How to define anddevelop your role
- Q & A and follow up
Module 2: Getting the most out of your working relationships
You will learn:
- Knowledge of the Four Working Styles
- Working effectively with your executive
- To identify your strengths and aspects for development
- Q & A and follow up
Module 3: Building Confidence and assertiveness
You will learn:
- Definition ofassertive behaviour
- How to applyassertiveness effectively
- The key aspects of communicatingconfidently using scenarios
- Q & A and followup
Module 4: Taking more control and responsibility
You will learn:
- Maps of Influence Internal & External
- Prioritising and planningyour work
- How to effectivelymanage interruptions
- Sometimes saying “No”confidently is the best policy
- Q & A and follow up
Module 5: Decision making/problem solving and organising and managing small events/projects
You will learn:
- To look at a decisionfrom all points of view
- Organising and managingsmall projects and events
- The keys to successfuldelegating
- Q & A and follow up
Module 6: Role Effectiveness
You will learn:
- Role Effectiveness the ten dimensions
- Q & A and followup
Module 7: Future development for your role
You will learn:
- Diary Management
- Top tips for runningmeetings
- Processing expenses
- The importance of continuingprofessional development
- Working out awell-developed plan for change to transform your role and performance
- Q & A and follow up
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Reviews
Average rating 5
I will use the knowledge to move around the excel package using shortcuts and will (try to) use macros to reduce time spent on repetitive task. Trainer was fantastic. Covered th...
Excellent course, pitched exactly right as a refresher as well as introducing new ideas.
Expenses
Course Price: £ £720 + VAT
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GBC Learning & Development – Invest for High Performing People
Practical yet inspiring topics, comprehensive content, and passionate trainers. Tap into the expertise of our trainers who have a wealth of experience in business, coupled with an understanding of how people learn and put their learning into practice in the...
The course covered everything I needed it to cover for my role, and Liz was so friendly, approachable and knowledgeable. Her passion for Excel really shone through!