Course description
Emotional Intelligence and Resilience (In-House)
Suitable for those who manage people and who want to explore new ways of handling and understanding their relationships with colleagues and team members.
Upcoming start dates
Outcome / Qualification etc.
By the end of the course you will be able to:
- Clearly understand what Emotional Intelligence is
- Understand yourself better through a deeper understanding of human behaviour
- Recognise your own emotional triggers as well as those of other people
- Be more sensitive to how other people see things
- Communicate more effectively in a sympathetic manner
- Adapt your behaviour to gain the most from individual situations
Training Course Content
Introduction & Workshop Objectives
What is Emotional Intelligence (EI)
- Defining EI
- How it works
- Setting out the core EI competencies
- Assessing your own EI
The Emotional Brain
- What it is that makes us feel the way we do
- Tuning in to our emotional state
- Tuning in to other people’s emotional state
Behaviour and Leadership
- The role of emotion in our behaviour
- The five domains of EI
- Controlling disruptive emotions
- Resolving emotional exchanges in stressful situations
Multiple Intelligences
- What they are
- How we can use them to maximise our impact
- Recognising yours and others’ strengths
- Understanding others’ perception of you
Developing emotional management skills
- Developing your ability to influence
- Building trust, loyalty and commitment
The way forward
- Taking ideas back to the workplace and putting them into action
Why choose GBC Learning & Development
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Expenses
Course Price: £360 + VAT
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