Course description
Conduct, Culture and Ethics in Financial Services
The role and expectations of the Financial Services industry in society has fundamentally changed in the last decade. The business value that organisations need to deliver extends beyond simply their monetary contribution – there is a need to deliver tangible value for society in a way that is sustainable and values based. This is further compounded by the impact of increased regulatory scrutiny, a shifting competitive landscape and the need to re-design traditional business models to adapt to the technology revolution.
Key to success in this new and complex landscape is building a culture that drives ethical decision making, organisational accountability and fair customer outcomes. This two day course on Conduct, Culture and Ethics equip Participants with the knowledge, expertise and tools needed to effectively achieve this.
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Suitability - Who should attend?
Who should attend:
Banking, Insurance and Asset Management professionals working in management across the 3LOD (business, risk & compliance, audit)
Choose this course when:
- Providing organisational assurance for Certification Regime
- Looking to gain practical methods, approaches and tools for effectively managing Conduct
- Acquiring knowledge of future trends and the impact on your organisation
Outcome / Qualification etc.
Learning outcomes:
- Gain an overview of the changes to the risk and regulatory landscape
- Understand the components of a Conduct framework and its practical application
- Acquire new tools, techniques and methods to embed a Conduct-led culture and apply best practice
- Develop knowledge and understanding of future industry trends
- Improve team performance, enhance confidence and increase collaboration
Training Course Content
Day 1:
- Industry context – the changing expectations for the Financial Services industry
- Regulatory expectations for Conduct
- The Conduct Framework
Day 2:
- Product proposition and customer journeys
- Market integrity & stability
- Panel discussion – what is the future of regulation?
- Future focus / trends