Course description
Virtual Assistant - QLS Level 2 Course
The Virtual Assistant - QLS Level 2 Course will take you step-by-step through the thought and learning processes involved in being a Virtual Assistant. A VA is very much like a PA except they work from home using the internet and telephone to help clients all over the world.
If you have experience of office work and good communication skills, then this is an excellent way to either build a business or supplement your income.
Upcoming start dates
Suitability - Who should attend?
No prior knowledge is necessary to study the course, although a desire to start your own successful business and a sound educational background or previous business experience would be an advantage. The hardware and software requirements include:
- Intel or equivalent processor;
- 2mb RAM;
- 5mb available disk storage;
- An Internet connection;
- Windows or MacOS operating system;
- Google Chrome browser;
- Microsoft Office or equivalent (Word and Excel).
Outcome / Qualification etc.
On successful completion of this course students will receive a QLS Level 2 Endorsed Certificate of Achievement.
Training Course Content
- What is a Virtual Assistant?
- How to Market yourself as a VA
- Starting Your Own Business – Decisions
- Starting a Business from scratch
- Recruiting Staff
- Dealing with Staff
- Fraud and Theft
- The Business Plan
- Customer Care an Introduction
- Customer Care and the Benefits
- Considering a Policy and Plan?
- Customer Care and You
- Customer Care and Service Plans
- Basics of the Internet
- Creating a Web Site
- Meetings Skills
- Introduction to Conflict Management
- Introduction to Planning
- Introduction to Proof Reading
- Managing Stress
- Managing your Time
- Small Business Bookkeeping
- Inland Revenue Requirements
Course delivery details
Course Format:Paper Based Materials (With Optional Online Course Notes)
1-2 Working Days (Courier Service)
This course is supplied as hard copy paper-based materials. You will receive an A4 ring bound course folder which will include all of your course notes and assignments and there is a separate study guide which should be read before starting the course and explains about support, the required format of assignments and how to submit assignments for assessment. We find this format works well for this particular course as you don't have to be on a computer to work through the notes and you get to keep the course materials after you have completed your study if you need to refer back to them.
We do also offer the option of an online version of the course notes which can be purchased for an additional £36.00 for learners who prefer computer-based learning or are travelling and need access to their course notes. This option is available at the checkout when ordering the course.
The hard-copy course materials are dispatched using a next working day courier service where available and the online course notes are usually issued within 24 hours of processing an application.
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Distance Learning Centre - Self-study, online and distance learning courses
The Distance Learning Centre is one of the leading and longest established suppliers of distance learning courses, open learning, home study, and correspondence courses in the UK. Providing distance learning courses since 1994, the Distance Learning Centre has grown to...