I now understand that lack of appreciation is often the cause of conflict and that an efficient leader should seek to change the future behaviour. The trainers were very practic...

Really beneficial quick and simple methods to keep conflict-based conversations on tack. Helpful when trying to keep things factual and not getting emotional. Easy to remember.

I found this conflict course really useful, particularly highlighting the importance of using objective language when in conflict situations and the model 'six steps' for managi...

Course Content: I need to try and use these concepts now. Very interesting when you know! Wrong box/right box presentation, hand gestures, perfect. Trainer's Presentation: Very ...

The course content I felt was well prepared and has given me some good rational techniques for counteracting challenging behaviour. The trainer's presentation was very good, wel...

Good training for many different roles within our staff. The trainers presentation was: excellently backed up with good examples, time to practice, contribute with examples, deb...

Covered the material expected in a thought provoking manner. The trainer's presentation was very energetic, fast flowing and informative with lots of examples to demonstrate top...

Course content: Nail on the head for me – Much learnt and food for thought. Will apply what I’ve learnt
Trainer’s presentation: Excellent

Mark Watkins - Nottinghamshire Hea...

Course content: Joined up, simple to follow, made good sense, practical.
Trainer’s presentation: Very good, kept topic moving never stuck, engaged delegates. Easy listening, ve...

Course content: Very helpful and useful. Will try and put into practise as soon as possible. Some very good tips, especially on managing conflict.

Trainer’s presentation: Ver...

Course content: Concise and very relevant
Trainer’s presentation: Very good, put across information extremely well. Very relaxed, good learning environment. Made us feel comfor...

Course content: Very informative and will use what I have learnt in my everyday life. Clear, precise and good fun.

Stephen Scott - Greencore

Course content: Good content- focused on the area which I needed. The trainer’s presentation: Enjoyed Chris’ style- friendly, informative and inclusive.

Martyn Barratt - Manc...

Course content: Great content, good interactive discussions.
The trainer’s presentation: Brilliant.

Chris Rtee - Greencore

Course content: A very interesting course covering some aspects of everyday management I had not thought of. Thought provoking. The trainer’s presentation: Very engaging and pro...

Course content: Good course, some very good content, taught me a few things to think about it. The trainer’s presentation: Very clear, concise and effective.

John Tilley - Gr...

Course content: Interesting and informative.
The trainer’s presentation: Came across very well.

Steve Pocock - Greencore

Course content: Good content building intuitive knowledge.
The trainer’s presentation: Clear, well presented.

Chris Chestnen - Greencore

Course content: Was very interesting and informative.
The trainer’s presentation: Was entertaining and thorough.

Matt Tully - Greencore

Course content: Very good content, thought provoking.
The trainer’s presentation: Very well delivered, captured people’s attention well.

Stewart Hardie - Greencore

Useful and very informative! Very well structured.
The trainer’s presentation: Excellent, obviously a large amount of relevant background knowledge.

Stuart Lloyd - Allied Ba...

Course content: Practical, I would have liked some techniques for dealing with very difficult people. The trainers presentation: Clear and accurate.

Paul Moore - Greencore

Course content: Enjoyed the role plays to establish some of the practices. The trainer’s presentation: Excellent course.

Joan Ryan - Greencore

The course content was great, really visual. The trainer’s presentation had lots of great detail and stories to illustrate each point.

Delegate: M Painter
Company: Lloyds Ba...

The course content was informative and well-constructed. The trainer presented very clearly and effectively. The presentation was very enjoyable.

Delegate: N Yemm
Company: H...