Influencing Skills

Overview

Influence is the basis of leadership, communication, sales and conflict resolution. We are influencing all the time. In the modern environment where the 'push' approach of telling people what to do is no longer viable, it needs to be replaced by the 'pull' method of 'soft' influence - influencing people thoughtfully by communicating the merits of your message.

This course gives participants tools, strategies and confidence in how to influence and inspire others in the workplace, whether it’s their team, their colleagues, their customers or any stakeholders.

Who is this for?

This course is aimed at all individuals who wish to get their message across more effectively. Managers, leaders, lawyers and non-law professionals, sales-people and anyone who wants to be more persuasive and influential will benefit from this programme.

What will you learn?

At the end of this course, delegates should be able to:

• Build rapport with anyone and get anybody 'onside'
• Understand the nature of charisma and develop more of their own personal power
• Lead and inspire other people more effectively
• Mind read! Or understand why some people are more difficult to persuade and put their message across in ways that will work for these people
• Recognise different personality types and know the key words that work with each
• Recognise other people's values and motivation and frame their message accordingly
• Use non-verbal language to support the spoken message
• Find win-win solutions that satisfy all parties

PSC Elective

This course may be taken as a PSC elective, although it may also be attended by non-trainees.

SRA Competence