I was on Benchmarks course handling difficult people and situations.
margaret the trainer was awesome, her enthusiasm was immense, full of character, charisma and charm .
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I just wanted to say how good I thought today was, everyone was buzzing afterwards discussing how we can just improve little bits around our practises to improve our appeara...

I really enjoyed the course and I think it will be really useful - used the "disappointed" and option A / B technique when replying to an email on something at work after the co...