SVQ in Providing Financial Services Level 6

SVQ in Providing Financial Services Level 6

This SVQ in Providing Financial Services Level 6 apprenticeship allows learners to develop their knowledge of the rules and regulations of the banking industry and how these apply to their day to day role. They will also learn the importance of personal and professional planning and development.

The optional units will be chosen to suit the role of the apprentice and will support and stretch the learner, deepening their understanding and expertise.

For branch staff, learners can choose to focus on, developing their knowledge on counter transactions, opening accounts and improving their customer service skills.

For call centre staff they can focus on, developing their customer service skills, delivering banking services over the telephone and how to work collaboratively within a team.

This apprenticeship will support the learner to further develop their communication and IT skills within the workplace, aiding them to communicate effectively and professionally with stakeholders.