Course description
Exceptional service delivery is at the heart of effective business analysis.
The BCS Professional Certificate in Business Analysis Service Delivery equips you with the tools to define, deliver and manage business analysis services that drive real value for your organisation.
This course helps you align services with business goals, improve customer satisfaction, and boost operational efficiency.
Whether you’re a Business Analyst, Service Delivery Manager or IT Operations professional, you’ll learn how to create a consistent, high-quality approach to service delivery that stakeholders can rely on.
If you’re ready to enhance your expertise and lead service delivery initiatives that truly make a difference, this course is the perfect next step.
Upcoming start dates
Training Course Content
In the BCS Professional Certificate in Business Analysis Service Delivery, you’ll gain the tools and knowledge to transform service delivery and make a real impact.
Here’s what you’ll explore:
- Service management frameworks
Master methodologies that ensure smooth, effective service delivery; - Performance measurement
Learn how to assess service performance and track meaningful metrics; - Continuous improvement
Discover techniques to identify and implement enhancements for long-term success; - Strategic alignment
Understand how to align services with business goals to deliver maximum value; - Stakeholder satisfaction
Develop the skills to meet and exceed stakeholder expectations through consistent, high-quality service.
By the end of the course, you’ll be equipped to lead service improvements, ensuring your organisation delivers top-tier services that align with strategy and delight stakeholders.
Course delivery details
When you enrol in the BCS Professional Certificate in Business Analysis Service Delivery, you’ll gain access to a comprehensive range of materials to help you succeed:
Self-Study
- Access to comprehensive course materials for 180 days via Amatis’ online Academy and the ‘My Amatis’ App.
Instructor-Led
- Everything that’s included in self-study, with the option to request a full-colour printed manual for additional convenience.
Unique to Market
- The ‘My Amatis’ App
A versatile business analysis training app (available on iOS and Android), offers blended learning opportunities so you can study anywhere, anytime; - Knowledge checks
At the end of each section of the course; - Integrated case study
The same real-world case study is used across all practitioner and professional courses, showcasing how tools and techniques are applied in various scenarios.
Sample and Mock Exams
- Two full 40-question sample exam paper
Includes answers to refine exam technique; - One full 40-question mock exam paper
Designed to test readiness without revealing answers, helping you gauge your preparation effectively.
Both the sample and mock papers reorder questions and answers each time they are attempted, keeping the practice experience fresh.
Accessibility
Professionally narrated study materials designed to aid learners with dyslexia and course graphics suitable for colour blindness, ensures an inclusive learning experience.
These resources are designed to equip you with the knowledge and confidence to excel in your certification journey.
Why choose Amatis Training Ltd
93% pass rate
Over 130 Five-Star Google Reviews from Amatis Learners
2 sample papers and 1 mock exam with each course
Continuing Studies
The BCS Professional Certificate in Business Analysis Service Delivery opens doors to exciting roles like Head of Business Analysis, Service Delivery Manager, IT Operations Manager or Process Improvement Specialist. These are the positions where you’ll shape services that deliver real impact.
Highly valued across industries like IT, healthcare and finance, this qualification gives you the edge in organisations focused on service management and continuous improvement.
With the skills to lead service delivery initiatives, align services with business needs, and enhance both operational performance and customer satisfaction, you’ll be ready to take your career to the next level and become a leader in service excellence.
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Amatis Training Ltd
Welcome to Amatis Training, where industry expertise meets tailored learning experiences. As a BCS-accredited training provider, we specialise in empowering professionals through world-class business analysis, IT and change management courses. Why Choose Amatis Training? Diverse Learning OptionsChoose from self-study, instructor-led,...