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Read about how LDL brought the Carphone Warehouse together to retain managers and help employees live its new values.

Which is the best Coaching qualification for me to undertake and at what level? It’s another one of those questions that often stumps us when thinking about our future development in Coaching!!

Verbal based communication, and cold calling in particular, remains an important part of any balanced sales strategy.

Master these four principles of consultative partnering and you will transform your approach to important sales opportunities.

To succeed in key account management we must make lots of contacts and talk to lots of people within the account. One of the ways customers reduce risk is to ensure that as many of their people as possible are in favour of the decision.

What does it take to be a successful public speaker?

Reaching the decision maker is the first major milestone in the sales process, and it is vitally important to understand the best ways to achieve this.

Whilst there are hundreds of traits and qualities that go into being a good manager, one vital ability is knowing how and when to delegate tasks.

One of the most effective tactics available to buyers is the price challenge. It is very simple to use, and can be very effective.