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Do you want to learn how we sort our results? Read more about how courses are ranked in the search results.
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Telephone Courtesy and Customer Service
Infero Training Ltd
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Corporate Training for Teams
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From 228 GBP
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Nationwide
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In Company
We all depend on phones every day, and we each have different phone communication styles. But few people realise how...
Telephone Skills that Satisfy Customers
Infero Training Ltd
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Corporate Training for Teams
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From 228 GBP
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Nationwide
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In Company
They've been around since 1876. They're on every wall, desk and pocket in your life now. It's easy to take...
Customer Service Specialist Apprenticeship
CT Skills
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Apprenticeships
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Nationwide
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Classroom
A customer service specialist is a ‘professional’ for direct customer support within all sectors and organisation types. They are an...
Calming Upset Customers
Infero Training Ltd
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Corporate Training for Teams
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From 228 GBP
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Nationwide
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In Company
When a customer is upset with your company, you are presented with the ultimate opportunity. You can “become the company,”...
Complaints and the Consumer Duty (Public Course)
Corporate Training Partnerships
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Professional Training
5.0
(3)
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From 445 GBP
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Multiple (2)
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Virtual Classroom, In Company
With the Consumer Duty in place from August, October seems a good time to reflect (in a safe space) at...
Complaints and the Consumer Duty (Public Course) - In House Training
Corporate Training Partnerships
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
With the FCA’s increasing expectations on firms to ensure good customer outcomes, the spotlight on complaints teams (and the people...
Advanced Negotiation
SR Supply Chain Consultants
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Professional Training
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Multiple (2)
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Self-Paced Online, In Company
Sometimes during a Negotiation you may need to “borrow” certain behaviour styles that do not come naturally to you to...
Complaints and Customer Vulnerability - Best Practice Approaches (Public Course) - In House Training
Corporate Training Partnerships
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
With the Financial Conduct Authority’s (FCA’s) final vulnerable customer guidance now firmly in place and the Consumer Duty now nipping...
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