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Whilst there are hundreds of traits and qualities that go into being a good manager, one vital ability is knowing how and when to delegate tasks.

When it comes to negotiations, having the edge on the other side can make all the difference.

Here's what GDPR means for us marketers and sales professionals, especially those with active cold calling and emailing campaigns.

Cross-cultural negotiations can falter for a whole variety of reasons.

In collaboration with MPW Learning, a programme called ‘Leadership Pathway Programme’ was designed to bring all of the skills of a large high street charity organisation management team up to date. After introduction of the programme, common working practices were restructured, productivity increased and management satisfaction improved.

Verbal based communication, and cold calling in particular, remains an important part of any balanced sales strategy.

Cold calling, or telemarketing, is a tough, but rewarding role.

Leading facilities management provider, Salisbury Group employs over 500 people in sectors including universities and higher education, transport, local government, retail, recruitment, logistics, and infrastructure. Priding themselves on the relationships they build with customers, they strive to deliver excellent customer service at every touchpoint of the organisation. To help build a culture of service excellence and set themselves apart, they adopted WorldHost customer service training.

Reaching the decision maker is the first major milestone in the sales process, and it is vitally important to understand the best ways to achieve this.