consulting in Merthyr Tydfil / Merthyr Tudful

The Challenge

This is a business that manufactures and sells a range of hi-tech and smart watches through high street and online retailers. Customer relationships were managed through a team of account managers who were motivated, committed, and successful.

The business had identified a need to develop customer relationships to ensure business retention and future growth, critical to this would be the account management team been recognised as ‘Business Partners’ collaborating with customer stakeholders to achieve mutually agreed growth targets.

A case study on 'Writing to Customers' training.

Read some testimonials from some of Mercuri's previous training.

It’s an absolute minefield…what is the correct option for myself or for my managers when it comes to management and leadership development?

Which is the best Coaching qualification for me to undertake and at what level? It’s another one of those questions that often stumps us when thinking about our future development in Coaching!!

Ernst & Young upgrades their report-writing skills to bring more business value.

The Challenge

To develop the sales management team, who had differing levels of capability and experience, into a cohesive group with a consistent approach to sales leadership. Putting these leadership foundations in place would pave the way for a wider strategic programme that leaders could deliver to their direct reports in order to create a sales force that would be seen as ‘Best in Class’ on a national and international level.

The King's Fund chooses Emphasis to improve their overall writing standard.