Leadership, confidence in Oxford

To succeed in key account management we must make lots of contacts and talk to lots of people within the account. One of the ways customers reduce risk is to ensure that as many of their people as possible are in favour of the decision.

Read about how LDL brought the Carphone Warehouse together to retain managers and help employees live its new values.

Whilst there are hundreds of traits and qualities that go into being a good manager, one vital ability is knowing how and when to delegate tasks.

One of the most effective tactics available to buyers is the price challenge. It is very simple to use, and can be very effective.

Cross-cultural negotiations can falter for a whole variety of reasons.

When it comes to negotiations, having the edge on the other side can make all the difference.

Verbal based communication, and cold calling in particular, remains an important part of any balanced sales strategy.

What does it take to be a successful public speaker?

Cold calling, or telemarketing, is a tough, but rewarding role.